Terry Cullen Southlake Chevrolet Parts Center

Disappointing experience overall. I was actively trying to purchase a vehicle and spent days going back and forth with slow responses and unclear answers. Key details like recall responsibility and pricing accommodations weren’t addressed until very late, and the final numbers didn’t reflect earlier discussions. The vehicle was also being sold with an open safety recall that could take weeks to resolve. The final phone call was the most frustrating — I was placed on hold, left listening to static, and had to hang up. When the salesperson called back, rather than trying to close the deal, I was told to consider the dealership “in the future,” despite clearly stating I was ready to buy now. I’m confident a deal could have been made with better communication and effort, but that just wasn’t the case here. UPDATE: Mr. Cullen reached out to me about the truck. He sent the vehicle in for a recall and made it available for me. I drove up to the dealership and the truck had a wobble @ 70 mph. Mr. Cullen advised he would check it out the following week. He replaced all tires and delivered the vehicle to my house. Great Job, and very pleased now!!!

I can’t lie, I was VERY skeptical about coming here this morning. HOWEVER, dealing with Amanda Kerce has been nothing but smooth and pleasant during this car sale. She did what I asked and came through with what I needed. I don’t have anything but praises for her work ethic, patience and guidance. It’s well appreciated. Thanks to you, Chevrolet, BUT special thanks to you, Amanda. 5 out of 5 stars. Zero complaints.

I recently purchased a car from this dealership and had a good experience. Chris was helpful and answered all my questions, making the process smooth. There was a good variety of cars to choose from, and I found one that fit my needs perfectly. They got my car nice and clean and filled my tank up. I only wish I received a copy of the paperwork I signed but overall, I'm satisfied with my purchase and would recommend this dealership and Chris to others.

I recently buy a car back in December I was running around trying to get a good deal and someone said why you didn’t cheve dealership in and I said ok so I went on the went up on arrival Chris greats me at the door is history long story short just ask for Chris you go there he makes the process so easy he make sure he explains well so you understand.. CHRIS you the men 🫶🏽

Chevy Cav & the staff were courteous, professional, personable. They exalted all available resources to get me the vehicle of my choice, at a satisfactory payment. Thanks Cav for an outstanding job!👏