Terry's Ford of Peotone

We were driving home from Wyoming to Indiana, pulling a 30-foot horse trailer with our F-250 6.7 Diesel, when our truck went into limp mode. Stranded and stressed, we pulled into Terry's Ford completely unannounced — and were immediately met with kindness and a genuine willingness to help. Ben, our service advisor, was outstanding. He quickly diagnosed an exhaust filter issue and had us cleared and back on the road in under an hour. His efficiency and expertise turned what could have been a nightmare into a manageable situation. What really set this dealership apart was the entire staff's warmth. They offered water to our dogs and horses and made sure our whole family — animals included — felt welcome and cared for. While Ben worked on the truck, the sales team even stepped in to help my wife explore options in case we needed a new vehicle, knowing full well we'd likely get the truck repaired. No pressure, just genuine help for a family in need. Finding people like this when you're almost broken down on the side of the road makes all the difference. Terry's Ford has an incredible culture, and we can't thank them enough. Highly recommend to anyone — and especially to fellow travelers who find themselves in a pinch!

Would not recommend anyone to ever go to this dealer. Friday 5/29/26 around 4:30 pm, my family and I went to look at a vehicle with similar specs to another vehicle at another ford dealer. Asked the Terry team if they could match the price of the other dealer. They agreed, while running finance numbers. The Floor manager came up behind my sister and mother and slammed a piece of paper on the desk in front of them, screaming that the fine print of the other dealer states a discount reflected in the price that they did not catch. While screaming the manager said they would still honor the price due to them being a “stand up” dealership, but it would be for that day only because they would be making “no money” and made an emphasis on me and my family being Hispanic. My family and I are not Hispanic… we are quite white. I walked away from the deal, and the other dealer got my money. The terry crew should be ashamed of them selves for treating customers this way, and the bigotry they promote because of a mistake they did not catch. Their management is a direct reflection of the service they offer and I would not recommend anyone giving their business to them.

I had an outstanding experience in the service department at Terry’s Ford, thanks to Megan. From the moment I arrived, she was professional, attentive and genuinely committed to making sure everything went smoothly. She took the time to clearly explain what my vehicle needed, kept me updated throughout the process and made sure all my questions were answered. What really stood out was her dedication to customer service. She went above and beyond to ensure I felt confident and taken care of. It’s extremely rare to find someone who combines efficiency with such a friendly and approachable attitude. She truly sets the standard for excellent customer care!

Just wonderful people to deal with bought my daughters car here 4 years ago she is out of state for college she took her car to a Ford dealer where she is out of state. They had No idea what they were doing and would not listen to her concerns not to mention they left the inside of her car was in deplorable condition. So we brought her car back to Terrys and as usual GREAT CUSTOMER CARE. And as the issue with her car was not simple one they always kept us updated. From the day we purchased her vechicle from Terry's they have been just great and have returning customers in the future.

Rating: ⭐☆☆☆☆ Title: Long-Term Customer Misled and Ignored: Trust Broken Five Star to No Star I am deeply saddened to rewrite my review for Terry’s Ford in Peotone. After decades of loyalty—purchasing several vehicles here and previously receiving exemplary service—this department has completely lost my trust. My recent experience was not just poor service; it was dishonest. When I brought my vehicle in to diagnose an engine noise, I was actively misled. The service team dismissed the issue as "typical" and falsely claimed it was due to "degraded oil." This was a blatant attempt to pull the wool over my eyes to avoid doing the work. I knew for a fact the car had less than 2500 miles on Mobil 1 full synthetic oil that I had changed myself just two months prior. To make matters worse, the dealership completely ghosted me after the initial visit. The noise persisted, yet they ignored my numerous calls, texts, and letters. I was forced to take the vehicle to an out-of-state dealer who performed the diagnostics Terry's Ford refused to do. They immediately found a bad intake manifold IRMC circuit—exactly what a simple internet search suggested, and definitely not "degraded oil." It is upsetting that a loyal customer was lied to rather than helped. I can no longer recommend this service department. 02.01.26 Addendum Contacted by dealer representative only after posting negative review, should have never reached this point of damage control, to long to late.