Texan Dodge Chrysler Jeep Ram

If I could give this dealership zero stars I would. From pushy salesmen to non existent general manager, John. We gave them 3 chances for us to buy a truck from them. They failed horribly every time. The first time we placed a deposit on a truck, We were in the process of selling our home, and had some delays so we told them, to hold off on running our credit, they did so anyway- 3 days later. We retracted our deposit and told them when the house finalized, we would let them know. The second time we couldn’t get anyone to help so I decided to reach out to the general manager, John Pike. When I called John to explain the situation, he promised to make it right. So we tried to give them one final chance. He told me to text him when we were on our way in. I did, and John acknowledged by telling me to ask for Wes. (See screenshot) My husband went and sat for an hour and 15 minutes, and Wes was MIA as well as John. We called Mark Dodge in Lake Charles. EVERY SINGLE PEESON there was AMAZING! From our sales associate Jordan, sales manager, finance, all the way to the delivery driver. Yes, they delivered my new 3500 at no charge!! I HIGHLY recommend calling them over this dealership. Texan definitely needs to take notes on customer service, something every single person there lacks. DO YOURSELF a favor and call MARK DODGE! Prices are so much better, and their customer service is TOP NOTCH!

Completely Satisfied with the Purchase of my new Ram. I had not purchased a new Truck in 12 years. Older working Man blown away with all the Technology this Truck has., Osiris, my Rep, was very supportive in the process. I thought it took a bit too long of a time frame , but overall it went well. I think a shady spot to empty the old Truck into the new Truck would be nice also. It was hot! The Hemi ETorque is a beast. Amazing smooth ride. Very fun to drive!

5th time returning client to this dealersip ownership. Great sales staff and attention. Fair in pricing and negotiating. Viviana Fernández has been my sales person for 6 years and my wife and I are always treated with fairness and respect. Will be back in a year or two as always!

I recently brought my Jeep Wrangler in after a truly terrible experience at another dealership where I was repeatedly lied to and felt grossly overcharged for work I didn't need. I was hesitant and skeptical coming into this new service center, but the difference was night and day. From the moment I walked in, I felt respected and heard. Cameron was the gentleman who assisted me, and he went truly above and beyond to help. He took the time to listen to my frustrating history, thoroughly diagnosed the actual issue with my Jeep, and provided transparent, honest pricing. Cameron’s professionalism and commitment to customer service completely restored my faith in dealership service departments. He ensured I was never overcharged, clearly explained the repairs, and made what should have been a stressful process incredibly easy. If you are looking for honest, reliable, and exceptional service, I cannot recommend this dealership, and specifically Cameron highly enough. They fixed my Jeep, and they fixed my trust! Thank you again!

UPDATE: The manager of the dealership contacted me and we were able to work through this problem and find a resolution that was good for both of us. The finance manger also was able to process my contract and we have established a good working relationship. Every relationship experiences adversity and how you approach and solve itI, they are 5 stars & I recommend them. Im very satisfied & big kudos! To real gentlemen of business. Her name is Pearl! Thank you! Original complaint... The vehicle i located was at this dealership, I had 3 possible picked. I prepared all the paperwork, had my credit score and car fax and was ready to buy a car. Texas salesperson Julio was presentable and very helpful polite and non judgemental. During our negotiations I declined the extended warranty three times, twice during our discussions over the payments and the 3rd time when he was taking it back to finance. The 2nd time I declined it he advised they had discounted it yet on my contract it is not and more added in other type warrantys. The third time taking the final back to finance person I advised him please take the extended warranty off. I was told that finance was ready and went back to financing assuming the final agreement i made with julio was the contract i was finalizing. I signed papers on a small iPad and all I could see where signture lines and those had to be expanded for me. All the signed blocks where visible and I was told what I was signing. We got to that extra warranty and it was still there. Agin i advised i didnt want it and Another sale pitch from finance on how the manfactures will decline coverage and theirs covers everything for the complete time. I agreed and signed thinking it was the 1 extra thing the theft software not a warranty. Julio explained the software was to track vehicle in emergency. The car needed fender damaged repair which Julio agreed to repair before we even began negotiations and he was going to try to get me a 2nd set of keys as it's a certified vehicle they claim 2 keys. Driving out of the lot I noticed 2 chips in the windshield after it had been washed and Julio agreed to repair those too. They do not give you a printed contract it is emailed to you. After printing the contract at home I found several warrants on it i thought I had declined. i had planned to go in and discuss with them about this the following monday when i was originally suppose to bring the vehicle back for repairs that julio was to set up but the communication began to become less important. In communications with Julio, he says i could bring it in monday but they can't repair fender if it rains...what? And he can't get me a 2nd set of keys-that was just for their vehicles, I do not get a response to all my questions or requests like removing the warranty and chip repairs. Looking over what that extra warranty covers is not good because you do not get a loaner, I do not have an extra car, you pay 100 ded each repair and there are loads of exceptions -not the advertised no questions asked. Ive requested that the extra warrantys be removed, and I'm not getting a response, ive advised when I can get the vehicle back for fender repair and not getting a response to that either or when I can meet with finance to redo this contract removing the extra warranties. Still, I like the car, Julio and finance were nice and polite but they should respect my wishes from the beginning when I repeatedly declined those warranties and they should not have been there at signing. The several warranties are approx 3k extra at the full price. I did not want the extra warranty and i made repeated requests over the 4 hours to have it removed. This is a very bad sales tactic to wear buyers down. Im retired, i work part time can't afford these extras. I would have loved to brag on our deal. Buyer beware of what you agree to at the table and what is on that little iPad in the finance office. I wanted the car was willing to buy it and was not seeking other than manufactures warranty.