The Autobarn Subaru of Countryside
Countryside, IL
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# Summary The dealership receives sharply divided feedback, with some customers praising responsive communication, attentive staff, and smooth purchasing experiences, while others report serious issues including vehicle defects, poor customer service, and feeling taken advantage of during transactions. Service department reviews are notably positive, with customers highlighting personalized attention and proactive vehicle maintenance support.
DO NOT SHOP HERE. To say I'm disappointed is a monumental understatement. Walking into autobarn Subaru countryside… I had a shred of hope, maybe even excitement, about finding a reliable car. What I found instead was...well, I'm honestly struggling to find the words. Imagine saving for years, finally ready to make a big purchase, only to discover you've been sold a lemon disguised as a dream. That's the best way I can describe my experience. The hidden engine problems (head gasket, to be exact) were just the beginning. The real gut-punch came with the blatant disregard for customer service. Being blamed for their mistakes, dealing with inflated interest rates… it felt like a calculated betrayal. (Salesman Jay - Service Man Steve Ostojic) I walked away not just with a broken car, but with a profound sense of disillusionment. It's not just about the money (though losing that much stings), it's the feeling of being utterly taken advantage of. If you're considering autobarn Subaru countryside please, do your research and proceed with extreme caution. My experience has left me speechless, and I wouldn't wish that on anyone.
It was an absolute pleasure from start to finish dealing with this dealership! As a busy mom and educator, my ability to speak on the phone is limited. They were very quick to respond to my texts and emails and made the entire process smooth and easy. I highly recommend the dealership. I also recommend working with Cameron. He was extremely attentive and assisted with any and all possible accommodations to get the perfect car I was hoping for! I will return as a customer, and I will recommend this dealership to other people. At no time did I feel I was being rushed or taken advantage of-in fact-I felt I was being respected, cared for, and valued. HIGHLY RECOMMEND.
My 2013 Subaru Outback with 321,000 (that’s not a typo and the picture of my car is recent) required an oil change and Musa immediatly scheduled me not only for an oil change, but had the service department check the suspension. GOOD NEWS! The car only needed the oil change as the suspension is old, but still good. There’s no better Subaru service department. Musa, Josh, and the rest of the service writers are aware I want to keep my Outback to at 500,000 miles. With their help and assistance, I’ll probably keep my Outback until it reaches one-million miles. I already discussed with Musa the maintenance schedule and at 330,000 miles we’re doing a complete service job (plugs, fluids, etcetera). It’ll cost money, but in the long run, it’s a lot cheaper than talking to Mario and Eddie in the Sales Department and buying a new Subaru Outback! And yes, I’m the CHEAPEST PERSON IN THE WORLD! Just ask Mario and Eddie.
I had an excellent experience at Mitsubishi Motors in Countryside. From the moment I walked in, the staff made me feel welcomed and valued. The customer service team was professional, attentive, and genuinely interested in helping me find the right vehicle for my needs. He took the time to answer all my questions clearly, without any pressure, and explained every detail about the car, pricing, and financing options. I especially appreciated their honesty and transparency throughout the process—it made me feel confident in my decision. The entire experience was smooth and efficient, from the test drive to final paperwork. The team went above and beyond to ensure I was satisfied, and their friendly attitude made a big difference.
We had a great experience at Volkswagen Autobarn this past weekend purchasing a 2026 Atlas. Adrian was our sales rep and he was knowledgeable, easy to work with, and really took the time to answer all of our questions. He worked with us during the negotiation process, and we felt like we got a fair deal. The sales department overall was professional and made everything feel smooth from start to finish. The finance team was also helpful in getting everything finalized quickly and efficiently. Overall, a very positive experience and we would definitely recommend Volkswagen Autobarn!
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