The Automaster
Shelburne, VT
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# The Automaster Summary Opinions about this dealership are sharply divided, with some customers praising the friendly staff, quality service, and family-like treatment they received across multiple purchases, while others report serious concerns about repeated service failures and poor accountability for mistakes.
They messed my car up twice… then I hesitantly went back a third and they messed up again! I’ve had to take my car back over a dozen times… They won’t take accountability for their mistakes and then I was told not to come back! Beware! Never offered anything for my inconvenience!
I just leased my 2nd Honda Pilot from Automaster, and this is my 4th vehicle purchased from them. To say they treat you like family and go ABOVE & BEYOND is an understatement! Bob in sales is wonderful, always responding to all my emails and makes sure every question is answered. Service is just as great and always make sure I understand all services being provided. I don't think I will ever purchase a vehicle anywhere else as long as I live in the area.
The staff and crew are friendly and always quick with any services for vehicles. The building is clean and the waiting area is stocked with coffee and snacks for those who choose to wait there, and a shuttle to bring customers to their places.
Great Honda service and parts department. Walk-in oil change, luxurious lounge .... and washed car at no charge ... and did I say fast.
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