Thibault Chevrolet Cadillac Buick GMC

Greedy, not honest, BEWARE : Tourist trap ! My boyfriend and myself had an horrific experience and I feel compelled to share our experience, because this situation completely ruined our vacation and caused us enormous stress. We are residents of British Columbia and were traveling in Quebec when our 2021 Chevrolet Tahoe suffered a failure of the front alternator belt. Since we were far from home, we brought the vehicle to this dealership for warranty repairs, trusting that an official Chevrolet dealership would perform safe and proper work. The repair was done, and we continued our trip. However, a few weeks later, back in British Columbia, the vehicle suddenly broke down again. We had to have it urgently towed, and the independent shop that inspected it discovered something extremely alarming: the alternator was being held in place with plastic zip ties. This raised serious concerns about the quality and safety of the previous repair. To our knowledge, this dealership was the only one that had worked in that specific area of the engine. Beyond the mechanical risk, this situation had a major emotional and financial impact on us. What was supposed to be a memorable vacation turned into stress, fear of breakdowns, emergency towing, unexpected expenses, and countless hours dealing with repairs and follow-ups. When we contacted the dealership seeking answers, we felt dismissed rather than supported. There was no real attempt to investigate, no request for photos, and no openness to understanding what happened. They currently have a strong public rating, but I strongly encourage anyone reading this to take the time to carefully read the detailed customer reviews. Many clients appear to have experienced similar frustrations and disappointments. For our part, this experience completely shattered our trust. I would strongly advise anyone to be extremely cautious before doing business here.

I came to this dealership for a simple oil change, the oil + filter costs less than $100, and they charged me $459.96. I never asked for a $360.85 car "health check", they never once mentioned, and the Cadillac Premium Care Maintenance covers these inspections for free. With that price what I got was $10.32/Quart cheap oil taken from a dirty bulk drum, the "supercar oil" they promised. For those GM victims like me who bought cars came with L87 engines and passed the P0016 test, GM requires us to give the engines Dexos R 0W40 oil. To ease the price gap between the“supercar" oil and the originally recommended normal car 0W-20 oil, GM has this "25-NA-339" Service Bulletin, stating that any GM dealership should reimburse USD 50 to their customers. On page 1, it says "U.S. ONLY", but on page 3, it does say "For USA and Canada Dealers Only". I don't think there's any reason for GM to treat US and Canada customers differently. Of course I didn't have the chance to show my expertise at the dealership on this topic because I trusted them. I dug this deep only because I got cheated. And I hope others don't. Update They refunded me $278.30.

Amazing experience dealing with my salesperson Louis Lussier! Purchased my car sight unseen from Toronto only dealing with Louis by phone, text and email. Louis was responsive, knowledgeable and just an overall pleasant person to deal with throughout the purchase process. I love my 2017 Corvette! Thanks Louis! I was going to travel to Sherbrooke to pick up my car last week. Louis advised that the car wasn’t 100% ready to be driven off the lot. Because of the delay, he sought approval to have the car delivered directly to my doorstep! When the car arrived I was so surprised to see it arrive in a special enclosed trailer designed specifically for Corvettes. This trailer had windows on both sides of the trailer showcasing the car while in transit. The driver (Alain Belzile) wasn’t just your ordinary delivery person. He was a Corvette expert and once the car was off the truck provided me with a tutorial on the car that lasted over one hour! He was extremely knowledgeable and patient as he systematically went through all the ins and outs on the car. Both gentlemen provided paramount customer service skills and great personal skills. Very impressive for a large dealership! Overall I can’t say enough about my experience with this business!!! Thanks again.

The best service I have received from a dealership in years. Thank you very much!

Outstanding dealership. Daughter was driving and transmission went on the car. Sébastien went above to help her and her friends. Wished we lived closer so we could buy our cars here.