Thistle Hyundai
Dayton, NS
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# Summary The dealership receives praise from most customers for knowledgeable staff, respectful sales practices without high-pressure tactics, and attentive service that makes clients feel valued. However, one customer reported concerns about service pricing practices, claiming to have been charged nearly double the market rate for brake and rotor work, which diminished their otherwise positive experience.
I have been a customer of Thistle Hyundai for some time and usually have a wonderful experience . However, I wanted to bring a specific matter to your attention regarding my visit on 31st of March. During my visit which was for my service and getting summer tires put on they brought to my attention that I needed new rotors and brakes, I was charged almost 1,400 and upon pricing it elsewhere I was charged double. I felt I was put on the spot, this has ruined my experience as it is the second time this has happened. Therefore I feel in the future I will be taking my business else where. Hope this feedback is helpful for your future operation. Thanks Michelle
Quality in all that they sell, service, and how they serve their clients. No hard pressure selling tactics. Tell them what you would like in a vehicle, and they WILL do their best to make it happen. High end, or mid-range; ready to splurge, or cost conscious; they respect you and your choices. You only have to tell them what your boundaries are and they will respect them. These people know their brand, and the image of that brand they have to maintain and uphold. All the associates in the front of the house take their commitment to customer service very seriously. You are welcomed to their showroom the very minute you walk in the doors. In the after-sales, even more so, they stand behind the products they sell. You will not find a more attentive and caring group of associates, that put matching you to your ideal car, as their only priority. You are not a sales quota, you will genuinely feel like a valued customer.
Thank you Thisle Hyundai for taking good care of us. A huge shout out to Jeremy Watkins, for your quick responses to my questions and for helping us through this process. You gave a fair deal on our trade in and treated us like family. And the finance department, Ashley and Jess, you two are amazing at your job. You made this whole process quick and easy. You clearly went above and beyond. We highly recommend Thisle Hyundai for all of your vehicles needs. Your staff are welcoming and knowledgeable. We see you again.
I highly recommend Thistle Hyundai! The customer service is excellent, not only during the buying process (Shout out to Jeremy Watkins in Sales and Jessica LeBlanc in Finance), but also during all my servicing appointments! They made buying my first new car an enjoyable and stress free process ๐
Love this dealership! Everyone was so knowledgeable and I left feeling like they actually cared about gaining my business. Fantastic service form each employee I had contact with . I would recommend this dealership to anyone looking for a great vehicle and top notch service.
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