Thomas Chrysler Dodge Jeep Ram of Highland

Wow a 2025 JEEP WRANGLER SAHARA 4XE out the door for 30k? With a window sticker of $63k! That sounds like the perfect deal but it will be your biggest mistake. Be incredibly careful buying a used Jeep hybrid from this dealership. They will happily tank your credit profile and trap you in an expensive contract on a massive safety liability just to hit a sales quota. ​I was working a deal with them on a used 2025 Jeep Wrangler Sahara 4xe. When I specifically asked about the massive federal safety recalls, the salesman looked me in the eye and flat-out lied, telling me "there are no stop-sales and the recalls have been completed." ​Here is the actual reality they are hiding from buyers to exploit used-car legal loopholes: ​The Battery Fire Risk (NHTSA 25V741): This vehicle is right in the crosshairs of a national federal warning where owners are told to park OUTSIDE away from structures because the high-voltage batteries are prone to internal short-circuits and spontaneous fires. ​The "Completed" Deception: When the salesman claims the recall is "completed," he is playing a slimy technicality. Dealers flash an interim diagnostic software patch that temporarily flips the recall code to "green" on their internal screen. In reality, the physical battery pack still contains the defect—the previous software patch failed so badly that 9 Jeeps caught fire after getting it. ​The Engine Block Debris (NHTSA 25V766): 2025 models also carry an active recall for literal manufacturing casting sand left inside the engine block, which causes sudden engine failure and under-hood fires. The final physical remedy is delayed into mid-2026. ​If this platform were perfectly fine and easily "fixed" like they claim, Stellantis wouldn't have completely wiped the 4xe lineup from the internet and canceled it for the 2026 model year. ​Because it has 9k miles and is technically "used," federal law doesn't block them from selling it to you like it would a brand-new car. They will happily slide a sneaky recall disclosure sheet into your massive stack of finance paperwork to clear themselves of legal liability, drop the keys in your hand, and make the fire hazard your financial problem. ​Dishonest, predatory, and entirely willing to compromise a buyer's safety for a commission check. If you value your wallet and your garage, shop somewhere else.

Crystal H was my sales person. 1,000% OUTSTANDING! Go see her! Super easy to work with not pushy. Tim in finance knocked it out of the park. Robert was super friendly. Actually the whole staff was friendly! Go right at 9am when they open! No one is there!

Faye Giles and Sales Manager Robert handled me with great care Faye made sure my new car was cleaned and ready to show case on the road and can't say enough about Robert he got me the vehicle I wanted with the best deal he kept his word and that ment everything he said he would take care of me and he did so if you ever come to Thomas Jeep make sure you see Robert and Faye

I’ve been a customer of Thomas jeep in highland for over 10yrs. I have never had an issue with them and when it was time for a new car, I knew where I wanted to go. Alex was my sales person and he was amazing. He was so patient with me as I asked questions and test drove a few cars to make sure I was making the right decision. He even discussed all the features of my new car which was much appreciated. Tim was also part of my new car journey and finished the process. I had a great experience overall, never fails. Glad that I am able to continue my car journey with Thomas jeep!

I had an excellent experience purchasing my Ford Bronco. From start to finish, the customer service I received from Tim was outstanding. He was very friendly, knowledgeable, and made the entire process smooth and stress-free. Tim took the time to answer all my questions and make sure I felt confident in my decision. The follow-up after the purchase was especially impressive. It’s clear that he truly cares about his customers even after the sale. I highly recommend Tim and the team at Victory Chrysler Dodge Jeep Ram Merrillville!