Thousand Oaks Auto Mall
Thousand Oaks, CA
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# Summary The dealership receives mixed reviews, with some customers praising convenient location, good inventory selection, and positive individual sales experiences, while others report significant issues including misleading advertisements, misrepresented vehicle conditions, undisclosed fees, and poor customer service responsiveness. These contrasting accounts suggest inconsistent service quality and reliability across different transactions and sales representatives.
Ok, i received s call from Johnny I tried to.call back Here are my issues 1 was told by sales person keyless It's not 2 I was told by sales person have on change lane on my side mirrors 3. I was told by Johnny that he'd have car detail b4 I Pick it up Didn't happen car was filthy When I was given keys I said not keyless Reply it kinda keyless 4 small crack.in windshield 5. Them 2k when you said Car Gurus picks price Wrong called car Gurus you change prices not them OK I am looking at s bait and switch Lied to. Thought honest but was wrong Bait and switch. The ad had things the car had and didn't Did I have a choice for the tracking of 1000.00 was told had to.have it Is that true? Not.listed in ad I DO NOT WANT TO.TALK TO.JOHNNY HE IS PART OF THE BAIT AND SWITCH ILL AWAIT UNTIL INGET RESPONSE B4 LOOKONG INTO LEGALLY ACT8O
I visited the Mercedes-Benz dealership and had a fantastic experience! The Auto Mall hosts several dealerships with a wide selection of premium vehicles. It’s easy to get to, and parking was convenient.
Worth the drive. Huge inventories in a location that is away from the greater Los Angeles area means not only better selections but also better prices without the run-around. My experience at DCH Subaru was well above my expectations.
Ulisis was our sales rep and he treated us right, purchased a 2025 Bronco Sport, the Ford dealer in Westlake Village CA DCH was a fairly decent experience.
Falsely advertise car pictures show great paint job get there and the paint was damaged. I had ask sales team they said it was great condition went to buy it and was disappointed to see the condition sales manager Chris has no customer service i had to get General manager involved as Chris said no he would not make the call so I did hope that they don't waste anyone else time like the specially coming from over 100 miles away. 4.5 hours of wasted time.
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