Thousand Oaks Toyota

Patricia Herron is the greatest saleswomen I’ve ever worked with! She made the process for me extremely smooth and I was in and out of there with my 2018 Hyundai Sonata in no time! Excellent service, amazing people, welcoming environment and the Manager was incredible and worked with me and my situation! No complaints at all if you want a car SHOP HERE AT THOUSAND OAKS TOYOTA!!! I’m sending all of my people here! Once again, Thank you Patricia for being so damn awesome!!!

One name, 3 letters - Kam!!! Kam is the Man!! I'm allergic to Men, but NOT to this calm, cool & collected car expert at Toyota Thousand Oaks. I bought a car 3 months ago somewhere else & was harassed & treated poorly throughout the experience. Kam heard the story & immediately reacted towards me with genuine concern and determination to help my story have a happy ending. He dug in & sat with me at length and worked through my budget and concerns with the precision and attention to detail that only someone with copious amount of car sales and experience can exude. When you are next in the market for a new or used car, I hope you will trust my review and make an appointment to meet with him and lay out your needs and goals for this huge and important purchase. Kam treats everyone with buckets of respect and patience. He gets what makes a good person and THIS makes him the car God that he's evolved into over the course of his career. Peace!!!

Very unprofessional experience at this Toyota service center. I waited over 3 hours for a simple oil change and tire rotation, while my car was actually ready for about an hour and no one informed me. Service Advisor Alex Dupont was dismissive, rude, and denied obvious damage. It seems he’s either anti women or recists because he had the same attitude 8 months before when I was there! My car was returned with grease on the door handle and oil stains on the seat (check the photos). He refused to take responsibility and even claimed it was already like that. Service Drive Manager Daniel Ochoa was just as unprofessional and rude. After promising a resolution, he ignored multiple calls for over 10 days, then argued, refused the agreed compensation, and told me “you’re not welcome here.” I had to escalate to Toyota corporate multiple times with no proper resolution. Avoid this location. Extremely poor service and zero accountability. You’re better off buying American cars with tax-deductible benefits. Update to respond to this center: This statement is not honest, and the situation is not as you described. Daniel, the drive manager, told me that I needed to go in person to the Toyota service office to pick up the oil change certificate. After about a week, I realized I didn’t have time to go because it was a two-hour round trip. It then occurred to me—why couldn’t they just email it to me? It almost felt like this option was intentionally never offered. After a week, I tried calling Daniel, but he didn’t answer. I left a message and he didn’t call back. I called again—this time he answered and initially said he was with a customer. I explained why I was calling and asked if he could email it instead. He said yes, but that he would call me back. However, he never called. Ten days later, I called Toyota’s corporate office and filed a complaint. Within half an hour of that call, Daniel called me back. He was extremely rude—he raised his voice, told me I would not receive the certificate, said I was not welcome there, and falsely claimed that he had already called me. After I explained the situation multiple times and reminded him that he never called me, he eventually admitted that he had not called. However, he did not clarify whether it was a mistake or intentional. He apologized, but still insisted that I was not welcome there and that he would not provide the certificate.

We purchased our first and second Sienna from this dealer. Patricia Heron help us every time (Highly recommend) no hassle or pressure. We got the features we wanted and a good financing deal.

Im literally bawling happy tears! at the dealership signing for my awesome orange Tacoma, because not only did the Thousand Oaks team (shout out to Javier and Yanet) sell me the car I wanted, they beat their own price AND finance rate and made it actually affordable when I was in a temporarily tough situation financially. I am so grateful! I was so sure they were going to say no, I was scared to even ask, and they said congratulations the truck is yours. Feels like a dream come true. Thank you Javier!!