Three Rivers Chrysler Jeep Dodge RAM
Pittsburgh, PA
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# Summary Staff members consistently go above and beyond expectations, with service managers personally ensuring customer satisfaction and salespeople working to secure favorable deals and smooth purchasing experiences. Customers across multiple transactions praise the dealership's fair pricing, attentive service, and genuine commitment to building long-term relationships.
On Friday, April 24, I purchased a brand new Jeep. However, I noticed that the brakes didn’t feel right. I called my salesman, Kyle, and explained my concerns. He advised me to return to the dealership for a service check. The service manager, Frank, drove the vehicle and immediately noticed my concern about the brakes, even though it was only a mile away from the dealership. Frank informed me that he would replace the brake rotors. Here’s where the exceptional service from this dealership truly shines. Frank inquired about our urgency, as we were planning to leave for vacation that very Friday. I mentioned that we wanted to be on the road an hour ago. Without hesitation, Frank asked if we had lunch yet. I replied that we hadn’t. Frank then offered to give me an hour to fix the rotors and would drop us and our family off at Eat N Park, a nearby restaurant, and pay for our lunch. I was completely astounded! A car dealership service manager, paying for our lunch? It was an unheard-of gesture! We expressed our gratitude to Frank numerous times, thanking him for going above and beyond. His prompt attention to our new car and his generous offer of lunch were truly unexpected and appreciated. I want to thank Kyle for immediately reaching out to Frank. I cannot express my gratitude enough to Frank, and Kyle. We will definitely return when the time comes for a new vehicle!
We just leased our 5th vehicle from Three Rivers, 3 Jeeps, and 2 Rams. Our first salesperson Ryan has since been promoted to finance but he’s fantastic to work with. He gets us the payment we want in the vehicle we want, and always has a nice salesperson help us with the test drive and vehicle set up. Service is reasonable to deal with and typically gets me in fairly quickly, addresses my needs, and is fair about pricing. I have and will continue to recommend Three Rivers Jeep to friends and family. We will lease from Three Rivers Jeep and Ryan, for as long as we live in Pittsburgh.
Flew up from Florida just to do business with…. THE BEST IN THE CAR BUSINESS! Sales Manager Jim made the best deal I couldn’t refuse for the exact 2026 Wrangler we wanted, and Sahar in sales was excellent going over features of the Jeep. I was so pleased with my experience there that I will ALWAYS do business with them. I highly recommend Jim and Sahar and the entire staff at Three Rivers. Thank you for doing it the right way.
Alex has sold my family (and subsequently bought from us) two cars. One of them is my dream mom SUV. We've had the first car for almost two years, no problems, and I've put almost 10k miles on the SUV and it is still *clean as a whistle.* He figured out a way to make the numbers work for me and I genuinely couldn't be happier. Go see him!
Alex makes everything so easy and such a smooth process! We have gotten several cars off him and won’t go to anyone else!!
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