Thunder Basin Ford

Had an issue come up after I had my truck serviced for warranty work. They promptly addressed and resolved the problem and worked with me in a professional manner. Was very pleased with the customer support I was given. I had also brought my truck in for an electrical drain which they were able to diagnose and fix quickly! I would recommend this shop if you need your ford vehicle repaired!

Tyler, and Paul were friendly ,easy to deal with ! Great guys! Set us up in a Explorer ST Love it !

Very disappointed with this dealership. We took our vehicle in about three months ago to address a leak. We hold an aftermarket warranty on the vehicle. We were patient as they said they were backed up a little bit. That totally made sense as it was close to the holidays. After two weeks we called to ask what they had figured out, they identified the leak, and we asked what the cost would look like with the warranty. We were told they would let us know. We called and stopped by a few additional times to see what was going on with the vehicle as it shouldn't have been a long repair. They did not provide any sort of update when we called, and went in. Eventually, after three weeks we were told the car was ready to go. We weren't given any sort of invoice and we were told that they would let us know, which seemed odd. I assumed the warranty had covered the repair and we would receive the statement of work. I should have known better than to assume. After all this when we received the vehicle it had more issues then when we first sent it in, at which point we didn't even bother another call to them as we decided it would result in more time in the shop and even more frustration with no answers. Fast forward three months later when we received a bill for over $800 for the repair with a note stating that our warranty did not cover the repair. We went in multiple times and called multiple times again, with no answer and what seemed to be a constant run around. Finally the service manager called us back and I expressed my frustration that they did not notify us about the fact that our warranty would not cover any of it. We verified this with our third-party warranty, which checked out, and we understood their position. If we would have known that we would have taken a different route to save some money. I also expressed that I wasn't a fan of the lack of communication as we had to continually check in on our vehicle to get some sort of answer. After communicating this it seemed they wanted the bill paid in full, even after admitting they were at fault. We would not recommend sending your vehicle to them if you value your time and money. Take it to someone else and save yourself the headache and frustration.

When buying a car, it can be stressful. But Brittany Hoang and Rachel O'dell have it figured out here at Ford in Gillette, WY. It was the fastest process, and they completely went above and beyond for me and I am eternally grateful for the opportunity to have been able to work with this company, I will never go to a different dealership for any car buying needs. 10/10 recommend!!

My 17 year old son just purchased a 2014 Toyota Camry, the Bluetooth screen lit up and buttons worked on top part of screen but as soon as he went to connect his phone that button did not work and It was advertised as having Bluetooth, so within 2 hours of purchasing he brought back and notified the only salesman present what had happened he said he would have Jack his salesman get ahold of him Monday, did not happen. All in not a very expensive fix just would think a company would want to do right by people, we tried numerous times to get to talk to manager and get sorted out, apparently Jack dont want us talking to her. Very discouraged with Jack Colcas sales man, and I do not recommend Thunderbasin Ford of Gillette.