Tillsonburg Kia
Tillsonburg, ON
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# Summary The dealership receives predominantly positive feedback, with most customers praising the friendly and helpful staff—particularly noting their thorough approach, clear communication, and willingness to go above and beyond during the purchasing and delivery process. However, one customer reported a significantly negative experience, citing poor communication, unfair treatment, and feeling pressured by management, which contrasts sharply with the majority of testimonials highlighting professionalism and transparency.
Replacing our old car at Tillsonburg Kia turned out to be a surprisingly pleasant experience. Both Ameet and Steven were friendly, informative and very helpful, answering all our questions and giving useful suggestions. We were well taken care of. Great to have good people close by!
Wonderful people when considering a new or used car, all staff are friendly and helpful. There are no surprises when it comes to dealing with these folks they make sure to take care of you during the whole purchasing process as well as after delivery of your vehicle.
My dad and I went in looking for a new vehicle and met with Ameet. He was very thorough going through different models and took time to find the right fit for my dad. We then met with Steven who helped us get a great rate in great timing. Both went above and beyond to make sure we had the vehicle for Monday. Very welcoming atmosphere from start to finish including the reception and service team. Being the first time buying a brand new vehicle the process was made extremely smooth and would highly recommend this location!
am very disappointed with my experience at this dealership. We felt that Steven and the management team did not treat us fairly throughout the process. Communication was poor, and our concerns were not addressed professionally. We experienced significant stress and felt harassed when trying to resolve the issues we encountered. Instead of receiving clear and honest assistance, we felt pressured and unsupported. We expected better customer service and transparency from both Steven and the General Manager. Based on our experience, I would not recommend this dealership and would encourage others to carefully review all documents and agreements before proceeding.”
I had a great experience at Tillsonburg Kia. From the moment I walked in, the staff were friendly, professional, and genuinely helpful without any pressure. They took the time to answer my questions, explained everything clearly, and made the whole process smooth and stress-free. The dealership itself was clean and welcoming, and communication was excellent from start to finish. I’d absolutely recommend Tillsonburg Kia to anyone looking for a positive, straightforward car-buying experience.
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