Timbrook GMC

I had a great experience at timbrook! The staff was sooo nice and helpful, especially Brian, our sales guy! Purchase went very smooth!

We got a great deal on our 2015 Sonata. Everyone there was so helpful, it was a chill environment, and a good experience. Would definitely come here again! Thank you to the team!

I had an amazing experience at Timbrook TMC! I recently purchased a GMC Acadia, and the entire process was smooth from start to finish. Jim VanMeter was my salesperson, and I truly can’t say enough good things about him. He was knowledgeable, patient, and never made me feel pressured at any point. He took the time to answer all my questions, explain everything clearly, and made sure I felt confident in my decision. Buying a vehicle can sometimes feel overwhelming, but Jim made it easy and stress-free. I absolutely love my GMC Acadia and couldn’t be happier with my purchase! If you’re looking for a great car-buying experience, I highly recommend Timbrook TMC — and definitely ask for Jim VanMeter! Also everyone else was amazing, all other sales personal, Gary, and Jordan.

I took my SUV in for a recall. I was only aware of the one recall but when I booked my appointment the service manager made me aware of a second recall having to do with the fuel pump in the tank. Turns out it has to be replaced. Had he not looked at all the recalls it could cost a lot of money down the road. Thanks!

What an experience today! WOW! First off, according to staff, Timbrook GMC deducts pay from the Service representative who checks you in if you give the dealership a 1 star review. Shame on management! Second, the Timbrook GMC website does not send appointments to the dealership when you make it through the website. The management is aware and said its a third party issue and they will try to fit you in, if an appointment is made online. Why allow the option if you know the system is broke across all Timbrook dealerships! Third, the service manager is unaware that Timbrook GMC on Google maps is managed by Timbrook. He stated the website is wrong, phone number is incorrect and they cannot fix this. If its all wrong, again, why not fix it or delete the dealership from Google maps. I went in for a simple vehicle inspection that would take an hour or so. Left after an hour of waiting (for the 8am appt.), only to come out from the dealership even more baffled at how that place operates. To be transparent, I was very calm, very communicable on what I was going to post today due to my expectations and eager to talk to management about the issues the service team was bringing up. However, service stated they were aware and we're not fixing it, and again, would deduct pay for me leaving. Then, started stating my truck would fail because of tint, and possibly more. You lost a new local customer(just moved to lavale) that is searching for a new service dealer for 3 vehicles and seeking to buy another vehicle in next 30 days. This post should not read edited!