Used Car Dealer

Tim's Motors

McMinnville, TN

4.5(83 Google reviews)

Contact

1508 Smithville Hwy, McMinnville, TN 37110
(931) 474-1414timsmotors.com/sendcomments

Google Reviews

# Summary The dealership receives strong praise for its efficient car-buying process, fair pricing, and quality service from most customers who highlight helpful staff and reasonable rates. However, one customer reported a significant service failure involving headlight installation that allegedly damaged the bumper, and expressed frustration over the business's lack of response to repeated attempts to resolve the issue over more than a year.

Julie R3 years ago

I walked in not expecting to really walk out with a new car, but after a couple of hours I had a new car. It was super quick and easy to get approved. I’m loving my new car!

Megan Stephens5 years ago

Easiest car buying process I've ever had. Stacey helped me get a great deal when I was in dire need of new reliable vehicle. I've had my CR-V for almost 2 months now and I love it! They also offer oil changes when you buy a car from them. Go see Mr. Sliger

Janet Whittleseya year ago

More than disappointed! I went to Tim’s Motors in McMinnville, Tn. On September 13, 2023 to have 2 new headlights installed on my Toyota Rav 4. When my vehicle was returned, I saw a noticeable gap between my headlights and the bumper, which I immediately brought to the mechanic’s attention. He made an appointment for me to come back the next day to check it out the next day. When it was returned to me, the same gap was still there. Jessie said he couldn’t do anything else with it. Because I was about to move across country, I knew my bumper needed to be fixed. I went back to business three different times and made as many phone calls in an attempt to speak with the owners, each time leaving my name and phone number. Before I left town I went to a Toyota dealership in Knoxville to see if they could fix the problem. I was told that the clip that held the bumper on was broken and that my bumper was being held on by zip ties and that someone tried to fill the gap between the headlight and the bumper with glue!! I tried to call the owners to let them know what I had found out. I was told each time that they were not there but was told by two different employees that “Jessie said I brought it in that way”! Besides not being true, it made no sense. He would have had to remove zip ties and the glue to install my headlights. I am sure he would not have done that and then replace it all again without even a notation on my service receipt or saying something directly to me. It’s been over a year now, and I have continued to try to speak with the owners via phone, text, email, including three sets of certified mail that each included three repair estimates and associated pictures. I am baffled why this establishment has continued to completely ignore me, when they supposedly have a good reputation and Guaranteed Integrity Warranty. I have tried to let them know that I am 67 years old and living on a fixed income. I simply cannot afford to pay for their mistakes and I am only seeking compensation/reimbursement for the needed repairs.

Dawn R. Hoover5 years ago

I absolutely love working with these guys. They'll make sure you're vehicle is running smoothly, safely, and at a very reasonable price. You can also rent a loaner from them if you need as long as you have comprehensive insurance coverage of your own. After years of dealing with big- business and feeling like just another hundred bucks in their till, I'm so thankful I was directed to Tim's when we moved to town. They're my first call for all things automotive now, and I trust them with my old truck that I love dearly.

Eva Tanner6 years ago

Great service and friendly staff! They always take great care of my car.

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