Franchise Dealer

Tom Masano, Inc., a Mercedes-Benz Dealer

Reading, PA

4.4(512 Google reviews)

Brands

Mercedes-Benz

Contact

815 Lancaster Ave, Reading, PA 19607
(610) 777-6587masano.mercedesdealer.com/

Google Reviews

# Summary Customers consistently praise the dealership for exceptional customer service, with sales representatives like Joe Cacchione and Nate R. receiving particular recognition for their attentiveness, patience, and genuine care throughout the purchasing process. The dealership is also commended for its efficient operations, competitive pricing, and supportive finance and trade-in departments that make the buying experience smooth and pleasant.

James Bauma month ago

Well, after 49 years of car ownership I finally bought a Mercedes. On a COLD and RAINY Saturday, the family and I went to look at a new Mercedes CLE 450 Cabriolet and four hours later drove it home. It was pouring rain the whole time! Joe Cacchione was our Sales Representative, with critical support from Curtis (trade-in) and Bryan (Finance). But the experience was amazing. Joe had “the” car in the glass atrium garage area waiting for us, pristine and ”dry”.🫩. So, at least I got to put the top down before the test drive.😃. But, I digress. Joe put forth a very sincere offer (price of “the” car and our trade) and we very quickly came to a mutual agreement…and the rest,as they say is history. And, to put the cherry on top🍒John Masano came by to thank us for our business. I will get a picture with Joe and the car when I go in for my tutorial on our FIRST Mercedes! I would highly recommend a visit to Masano Mercedes to see Joe!

Leah _________4 months ago

I purchased a 2024 Lexus TX 350 Premium from the Tom Masano dealership. The experience was FANTASTIC!!! From the time I walked in I was greeted, and asked to wait in the waiting area for my representative Nate. Just as walked over to have a seat Nate was there politely greeting me. He introduced himself as did I, and I told him what vehicle I was interested in. We then took the vehicle out for a test drive. After which time I let him know this is the one I wanted and he immediately went to work on my approval!! Every step of the process Nate explained throughly and patiently!! Needless to say he got me in the vehicle I wanted at the rate I wanted and that was that!!! I will recommend this dealership to ALL my family and friends looking to purchase a top of the line vehicle. THANKS AGAIN Nate & The Tom Masano Mercedes-Benz dealership!!!

Mauro Martins4 months ago

Outstanding service! I called about an EQS they had for sale and Joe Cacchione was the salesperson who helped me. He was great super attentive, paid attention to every detail, and was very informative throughout the process. Their finance department was also excellent. From the moment I stepped in until the moment I left, I felt like I was treated extremely well. Joe even threw in a hat that matched the interior of the car for my wife, which was a really nice touch. Overall, it was a great experience. would definitely recommend them and be purchasing my next car from them

Carolina Hoyos8 months ago

Worked with Nate R. and he took great care of me. He always responded quickly and made time to meet with me even if it meant he had to stay late. He didn’t give up on me and made sure we found the perfect car for me. I highly recommend working with Nate! In love with my car!!!!

Eric Emanski4 months ago

Great experience at this dealership from start to finish. Curtis located the car I wanted, gave me a very competitive price, and had everything set up so that I was in and out of the dealership with a trade and all paperwork done in less than 30 minutes. Can’t say enough about them, I would highly recommend Curtis and the dealership.

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