Tom Naquin Chevrolet Cadillac
Elkhart, IN
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The dealership is praised by customers for its genuinely helpful and pressure-free sales staff—particularly Chris and Payton—who prioritize transparency, listen to customer needs, and facilitate honest transactions without manipulation. Service and finance teams are also commended for efficiency, professionalism, and fair pricing on vehicles and warranties.
CHRIS! CHRIS! CHRIS! ASK FOR CHRIS! Before I get into the backstory, let me just say this: Chris is an absolute gem. He is genuine, patient, and truly goes above and beyond. He’s willing to do the footwork, give you all the time you need, and use every resource available to get you exactly what you want—even in a tough car market. If it’s not on the lot, Chris will find it. What stood out the most was how relaxed and honest he was. No pressure. No pushing. He actually listened. A very genuine person all around. At the time, I was dealing with another dealership and was in the process of buying an electric car that was having serious charging issues. One night on my way home from work, I almost ran out of charge. I pulled into Tom Naquin, but my card wouldn’t work at the charging station. Chris came out to help, and shortly after, his manager came out and gave me enough charge to get home. While the car was charging, Chris and I had a really pleasant conversation about electric cars versus gas cars. I was venting about my experience with the other dealership, and not once did Chris try to talk me out of buying from them or push me to buy from him. He simply listened, offered support, and kept the conversation casual. I was honestly humbled by the kindness. As I was leaving, I asked for his card—mind you, he never once mentioned selling me a car. He saw that I was stressed and just showed up as a good human. It felt like I had known him for years. I was so comfortable talking to him. When I told him I’d be back to buy a car from him, he stayed calm and simply said he’d be happy to help if I decided to return. A couple days later, I reached out. Same energy—pleasant, transparent, easy to talk to. I sent him the car I was interested in, told him my down payment and monthly budget, and he laid everything out clearly. No games. No gimmicks. Just pure honesty. The next day, I showed up and bought a 2024 Jeep Wrangler, and we ABSOLUTELY love it. The kicker? I got a 90,000-mile extended warranty, stayed under my monthly budget, and even got $1,500 more for my trade. CHRIS IS THE MAN. Incredible people and an incredible experience from start to finish.
Payton Gartner made the car buying experience a pleasure. This was the second largest purchase I have ever made in my life behind my home purchase and Payton made sure I understood all the details. I also appreciated his willingness to go over all the features of my new Chevy Silverado. Truly a pleasure to work with and I will be recommending him to my family and friends. Also a pleasure working with the entire staff at Tom Naquin Chevrolet from the customer service all the way up to the GM. One final thought, the closing process was quick and efficient as they have the documents prepared electronically and signed at the interactive desk. Thank you to the entire team at Tom Naquin for my new Chevrolet Silverado. We will be back when it’s time to upgrade my wife’s SUV.
⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Tom Naquin! I want to give a huge shoutout to Tom Naquin for doing an amazing job fixing my car! The entire experience was smooth, professional, and stress-free from start to finish. Davis and his team went above and beyond — their communication, attention to detail, and quality of work truly stood out. It’s clear they take pride in what they do, and it shows in the results. I really appreciate the excellent customer service and the care they put into making sure everything was done right. Highly recommend them if you’re looking for reliable, top-quality automotive service. Thank you again for the awesome job!
Nothing but good things to say about this dealership! We purchased a used Jeep Gladiator today and we were treated very well. Our sales consultant, Jeff Surguy, was professional, friendly, communicative, and we genuinely felt like he was there to help us and not just make a sale. They were very fair in negotiating the price of the Jeep as well. Mike Gray in Finance was also great to work with. Most of the time you spend an entire day buying a car, but he was fast and efficient. They were also very fair on the price of the extended warranty that we purchased. All around it was a great car buying experience, and we will definitely be buying from them in the future.
If you are in need of a car, stop in and see Payton Gartner! He provided me the utmost customer service the whole way through...HANDS DOWN!! 👌👌 I have NEVER felt so comfortable and confident buying a car! He is exceptionally experienced and thorough, and he went above and beyond for me, to get me the best deal on a quality vehicle that fit my EVERYTHING!! I am so very grateful for all of your hard work!!! ❤️❤️❤️
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