Tom Roush Lincoln

I am disappointed with my experience with the Tom Roush Lincoln service department. My vehicle issues began in January after a battery installed by the dealership failed. What should have been a straightforward repair turned into multiple service visits, additional issues, and eventually a tow. While I understand that vehicles can develop problems and repairs are sometimes complex, I was frustrated by the lack of accountability and communication throughout the process. After receiving my vehicle back in April, the infotainment screen was no longer functioning. The screen was working when I originally brought the vehicle in, but I was told the issue was not related to their work. Due to ongoing concerns, I ultimately took my vehicle to another Lincoln dealership nearly two hours away to receive a second opinion and the level of service I expected. What has been most disappointing is the customer experience. Both my mother and I felt dismissed at times when asking questions about the repairs. Clear communication and respectful treatment should be standard, especially when customers are spending thousands of dollars on service. To add to the frustration, I am still waiting for a return call regarding a simple request for a copy of my January invoice. I chose Lincoln because I expected a premium ownership and service experience. Unfortunately, that has not been my experience with this service department.

Lisa is hands down the person you want to go to in finding a new or used vehicle. My experience was the most fun and enjoyable one at any dealership I've ever been to. She did what she could to meet me halfway at the price point that was comfortable for me. I absolutely adore this woman. Strong work Lisa!

Lisa was amazing! I can’t stand car salesman/women. I am super picky! I’m moody. Somehow this was fast and we got along so well! She could be part of our family! Everything went so smoothly! Thanks Lisa!!! We love our car!

Five Stars for Lisa!! I just bought a used car from Lisa at Tom Roush Lincoln! Best salesperson to work with! The process was quick and easy. Provided all the information on the car and I was well taken care of! Thank you!

Our experience with Tom Roush Lincoln was absolutely amazing. The team was kind, courteous, and truly professional — we felt genuinely taken care of from start to finish. The pickup and drop-off service from our home was a game changer and made everything so convenient. As well as requesting service online. Love this options! Even more impressive, their service department went above and beyond — they were thorough, kept us updated every step of the way, and made sure everything was fixed and cleaned before returning our car. We also own a Mercedes-Benz, and honestly, the level of service here is even better. More personal, more attentive, and just an overall better experience. Can’t thank them enough — highly recommend!