Tom Wood Lexus
Indianapolis, IN
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# Summary This dealership consistently earns praise for its low-pressure sales approach, knowledgeable and friendly staff, and transparent pricing, with customers highlighting personalized service from individual salespeople throughout the buying process. Additionally, the dealership is recognized for its comprehensive customer care, including convenient maintenance services like vehicle pickup and delivery, loaner car options, and thorough vehicle detailing.
Visited Tom Wood Lexus a week ago and left with a new Lexus RX...what a great experience start to finish. The sales' approach was very low pressure and you normally work with one person until they hand you the keys. They seemed to have a good selection of inventory on the lot, with new vehicles arriving regularly. Given the quality of the vehicles and their reputation, there's no haggling, but the prices are pretty transparent. I also got a great trade-in value for my former car. Above everything, their sales' staff was friendly, knowledgeable and efficient. I'm very much looking forward to use their pick-up service when its time for maintenance–they'll come to your house and take you car in for service...leave you with a loaner, if necessary. Then when maintenance is complete, they deliver your vehicle back to you. So worth it! More than anything, I'm very happy with my new Lexus and recommend Tom Wood Lexus for anyone's next car or SUV.
Would like to let everyone know that my car was returned to me today. Was there at their dealership around a month to correct dirty headliner and replace panoramic sun roof cover. It took longer than expected due to defective parts. I would like to say I’m so very happy to have my baby back. The car was detailed and gas tank filled prior to driver dropping it off. I also want to mention that they made sure I had a pretty loaner during this whole time. Thank you Tom Wood. You renewed my faith in humanity today. My car is beautiful!!!
We had a fantastic experience working with our car salesman. Corey was extremely knowledgeable and took the time to answer every question we had without ever making us feel rushed or pressured. His patience and kindness truly stood out throughout the entire process, making what can sometimes be a stressful experience feel smooth and pleasant. We really appreciated his professionalism and genuine care in helping us find the right vehicle. Highly recommend working with him!
Rylee McDaniel made my experience at Lexus absolutely exceptional. From start to finish, she was knowledgeable, attentive, and made the entire process feel easy and stress-free. What really stood out was how genuine and fun she was, it honestly felt more like working with a friend than doing business. She took great care of me and made sure everything was seamless. Highly recommend asking for Rylee if you want a top-notch experience!
Great experience with buying my first Lexus. Rylee was great! No pressure and didn’t get bugged with texts/calls while we went home to make a decision. Thank you!
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