Toothman Ford
Grafton, WV
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# Summary The dealership receives overwhelming praise for knowledgeable, professional staff members who provide efficient service with minimal pressure, though one customer reported serious issues with vehicle disclosure and quality control on a used truck purchase. Multiple reviewers highlight positive experiences with specific salespeople and the dealership's reasonable pricing and warranty offerings, while one negative review alleges deceptive practices and failure to address mechanical problems before sale.
Jonathan was awesome!! I came in to look at cars with my son purchase his first car and went home with a new car myself!! He was very helpful and knowledgeable on the cars we looked at! The entire Toothman Ford team was great to work with and got me a great deal!! Car buying here has been a family tradition starting with my grandfather and we will continue to always come here for our car needs! Just a little Fun FYI… Jonathan not only sold me my car but also my son and my parents purchased cars from him the same day I did!!
My experience purchasing a relatively new Ford truck from Toothman Ford started funny enough with me watching one of my favorite fishing shows Fly Rod Chronicles w/ Curtis Fleming. I’ve been watching Curtis for years now, having been an avid Fly Fisherman while serving in the USAF stationed in Cheyenne, WY as a young man. I am now an avid (older) Bass Fisherman & have owned previously 5 Ford Explorers; 3 of them Sportracs that compliment & support my outdoor lifestyle. As noted, watching Curtis’s show and needing to replace my 2010 Sportrac w/ over 155,000 miles, I had seen many times Toothman Ford’s commercials, but more importantly, heard Curtis’s personal recommendation to take advantage of the friendly, professional, & knowledgable staff at Toothman Ford. I live 3.5 hours away in Aldie, VA but figured if they’re good enough for Curtis, then I’ll search their website to see if they have what I am looking for & of course found what I wanted. From the moment starting to chat w/ Molly, their online support Rep., with her patience & diligence in answering all my questions for the better part of 2 weeks, I made the decision to take a Wonderful WV day trip ride to Grafton & test drive the 2024 Ranger STX I was interested in. She also noted for me to connect w/ Gabe when I arrive & he would be able to assist me & answer any other questions I may have. Well, unbeknown to me, Gabe is also an avid Bass Fisherman & has fished w/ Curtis & we connected instantly. Gabe & the whole Staff were total professionals, & provided answers to all my questions. We were able to work together to provide me what I wanted in my new truck to include a very reasonable price & finished the transaction in a record amount of time! Thank you Keith! Of course I became another proud, satisfied customer of Toothman Ford, driving home my 2024 Ranger STX! Thank you Curtis!👆💪🤙🎣
Ripped me off with a used truck. Did not disclose it was a fleet vehicle beforehand. It had 75k miles with over 3500 hours (equivlent to almost 200k miles) will never return and I will make sure I tell any and everyone else to stay away. Thankful for an honest dealership who got me out of the piece of crap. Also I remember when I bought the truck I complained about wobble above 70mph they “rotated the tires” found out few weeks later tires were extremely bad. They knew the issue and decided to push me along until it wasn’t their problem anymore. Rotten and disgusting salesmanship. Bought this almost a year ago. 2020 White Chevy Silverado 1500 my sales person was Gabe Wolverton..
Jonathan and Andrew were both very helpful in finding what was right for me. Keith was also awesome in the finance department. Zero pressure from any of the staff there and they helped me find what I needed at a good price. The warranty they offer also cant be beat. Highly recommend.
I walked into Toothman Ford expecting the usual dealership marathon… and somehow Andrew Waters turned it into a 30-minute sprint. I’m not saying Andrew is a superhero… but I’m also not not saying that. I’m pretty sure he saved my dog from a house fire, helped an old lady across the street, and rescued a cat from a tree in between printing my paperwork. No pressure, no games, no “let me talk to my manager” disappearing act, just a genuinely personable guy who knows what he’s doing and respects your time. I went from “just browsing” to “driving off the lot” so fast I’m still processing it. Honestly, I’d buy another car just to see what heroic act he pulls off next. 10/10 recommend! If you’re going to Toothman Ford, ask for Andrew Waters. He’ll probably save your day too.
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