Towne Hyundai

Update: I received a call from Frank who I believe is the Service Manager. He addressed every complaint I had previously aired in my review and went through everything top to bottom to get to the root of every issue I had experienced from incorrect phone numbers to incorrect labeled service appts, to missing promised key fobs. From the original buying process in July 2025 to my last visit I had for service last week Jan 2026. This is what tailored and quick service looks like. Every employee should strive to provide service like Frank and I would give 5 ⭐️ in a heartbeat. I greatly appreciate the call to rectify and also clarify things which I may have misunderstood.

Franke took great care of us. Communicated efficiently and made sure that issues we were having with our car were handled thoroughly. Incredibly grateful for he and his team’s hard work!

I liked my experience here. Will and the sales manager John actually listened to my needs, and didnt push extra stuff on me. They were also patient with me changing the cars im interested in, communicated with me on my terms, and made feel respected.

When I go to a dealership I expect the sales team to treat me the same whether or not I am in the company of my husband. My husband and I have a new baby. We were maximizing our time car shopping today by splitting up, my husband dropped me off at the Hyundai dealership while he returned a car we were test driving from a different dealership. The other dealerships that we went to prior in the day shook both mine and my husband’s hand when we walked in the door. When I entered the Hyundai dealership alone, a woman greeted me and went to find a sales person to meet with me. The man that came out did not shake my hand upon meeting me. I put my hand out to shake his and he asked me to repeat myself because you could tell he was taken by surprise at it. I then told him I wasn’t looking to test drive (as I had done at times prior), I was only looking to compare the insides of the Palisade and Santa Fe. He pointed to the lot, opened the door for me and told me that they should be unlocked and I can go check them out. How inappropriate. First and foremost, the cars were not unlocked, only a handful as I searched the lot. Additionally, the ones that were unlocked were covered in the inside with plastic wrap and boxes making it difficult for me to sit inside and get a feel for it. I was by myself trying to move the materials around in the car, and put up the third row seats. How inappropriate to make any customer navigate that on their own, especially someone very serious in buying and having a preference for a Hyundai. If the staff was busy and unavailable at that specific time then that’s understandable, but communicate that and offer to come out and assist me once you are free to do so. To not give me the time of day was extremely inappropriate. Look me in the eyes, shake my hand, and sell me a car like you would my husband. I’m the one writing the check at the end of the day and I deserve the same respect. We will be taking our business elsewhere for the investment of our Hyundai in the future.

We bought a 2020 Tucson here and was happy with the sales department. However, our car started burning oil at about 60,000 miles and we went through three catalytic converters as a result. It was a very long tedious process to find a solution and the communication was not great but finally they did wind up replacing the engine.