Toyota Brossard

We met Jeffrey Chancy for our first appointment at the Toyota Dealer and we had the most amazing/ professional service from him. The explanations were very clear and very good advice was given also to help us choose the right véhicule. Communication is very easy and answered promptly. We will surely recommend him for the future. Thank you Jeffrey, Beatrice & Jean Marc

I recently visited Toyota Brossard and was very disappointed with the customer experience. Throughout the purchasing process, the salesperson made several errors in the pricing and calculations, which raised concerns about attention to detail and professionalism. When I brought up my concerns, neither the salesperson nor the sales manager seemed interested in addressing them. What stood out most was the repeated attitude that customer satisfaction was not a priority. Both the salesperson and the sales manager essentially conveyed the message that “if you don’t buy the vehicle, someone else will.” While I understand that some Toyota models are in high demand, this is not how customers should be treated when making a significant purchase. A dealership should focus on transparency, accuracy, and building trust with customers, not on making them feel replaceable. Unfortunately, my experience left me feeling that Toyota Brossard was more concerned about selling vehicles than providing quality customer service. I hope management takes customer feedback seriously and works to improve the overall buying experience.

I bought a used car from Toyota Brossard. It was actually a Honda HRV. When I took the car home, It had a message on the screen that the smart key entry Has a problem and I should see the Dealer. Also, the car manual was missing. I phoned the sales representative who sold me the car and he promised to arrange for me to get a manual and also he will book me for an appointment at the garage. I never heard from him. I phoned again. I got another promise for immediate action. I never heard from him again. I phoned the third time and asked to talk to the manager. He was busy and he never called me back . Eventually, I Received a call from the next-door Honda dealer with an appointment at the garage. They were very helpful, They fixed my car and they ordered a manual also. Although I am very satisfied with the service I got from Honda, The customer service at Toyota was below expected standards.

My experience at Park Avenue Brossard was excellent, thanks to the professional and courteous services received from Alexis and Stephanie. Alexis took time to explain the workings of the car, the various options and price tag associated with tinted windows, as well as the cash and financing options. Without sales pressure, he listened to the needs that were brought forward and showed flexibility and courtesy in our discussions. Alexis was respectful and during the road test, he leveraged excellent communication skills to provide clear instructions that enabled a pleasant driving experience. He then introduced me to Stephanie, a director in the dealership, who was very professional, welcoming, attentive and helpful. Stephanie took her time to clearly explain the various options, the ones that were applicable and mentioned the non-applicable ones as well for awareness. She was pleasantly thorough in her communications. The hours of operations are accommodating for busy schedules. The entire experience was quite enjoyable, and, based on this experience I highly recommend this dealership. 5 stars well deserved!

Mathieu and Ronnie were excellent. They worked to give me the best price. Didn’t push products on me. Was honest and very human. Was a great car experience! Highly recommend.