Toyota of Kirkland
Kirkland, WA
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# Summary The dealership receives overwhelming praise for patient, pressure-free sales consultants who prioritize customer needs and provide thorough explanations throughout the purchasing process. However, one customer reported a significantly negative experience involving an unfulfilled verbal promise and concerns about financing practices that left them feeling misled about the overall cost of their vehicle.
Had a great experience at Toyota of Kirkland. Eric Song is hands down the most sincere salesperson I've ever worked with. He took the time to understand what I actually needed and walked me through every option without any pressure. I've already recommended him to several friends looking for their next car. When questions came up after delivery, Max sat down with me on a busy Saturday and patiently walked through every line item, explaining the details and giving thoughtful advice on what made sense for my situation. The whole team genuinely cares about getting things right, not just closing the deal. Easy recommendation. Ask for Eric and Max.
We had a wonderful experience at Toyota of Kirkland while purchasing our car. Everyone was incredibly patient, kind, and genuinely helpful throughout the entire process. They took the time to answer all of our questions carefully, never making us feel rushed, and truly worked hard to help us in every possible way. A special thank you to Eric for his outstanding support, professionalism, and sincere effort. His attention and dedication made the whole experience much more comfortable and enjoyable for us. We also truly appreciate the patience and hard work of the entire team. It’s rare to find such honest, warm, and customer-focused service these days. Highly recommended
I’d like to leave a big thank you to Cohen at Toyota Kirkland! 🙌 He truly helped us choose the right car — explained everything clearly, with no pressure, and took all our preferences into account. He offered us a great deal, and the car even came with more features than we expected 👍 This was our son’s first car, so it was very important for us that everything went smoothly — and it absolutely did! Our whole family is happy 😊 We will definitely come back to him for a second car. Highly recommend!
I had great experience exploring and test driving 4Runner trucks here. Sales Consultant Mr. Hollywood was super professional, kind, and patient for all my questions and needs. The facility looks well organized and clean. As a customer, I will definitely come back for buying a Toyota vehicle.
Our sales person named Lawrence who promise us and to convince my wife to get the deal and trades for my 370z to 4runner. If we get the 4 runner that night 07/25/2025. he promise to give us a cruise tour by verbal no written or so they took advantage our emotions to get a new vehicle . And we mentioned it to finance person before signing the papers they did not say anything all. they want is to close the deal and goodbye. After few months when I msg Lawrence about he promise cruise tour his gone🤬 he said he resigned. That's BS. Now we want to down grade the 4 runner coz we figure it out we pay a lot for lease and lots of add on that +$6k I believed. Then I ask what I can get for trade to smaller car. Imaging 2025 4runner trade to 2025 camry no down payment but still monthlt payment of$755 which same payment for 4runner. I feel scam they don't care all they want money again from me. Then I went to toyota edmonds I my honest saleperson there just came back. He saw the record. He can't believed what toyota kirkland to us. Now I traded our 4 runner to 2x 2025 corolla se with only $299 monthly. Imagine that. I suggest go to toyota edmond instead. Sorry toyota kirkland we will never go back
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