Toyota of Manhattan

This was easily the best parts buying experience I’ve had at any Toyota dealership in NYC. You can place your order online, receive email notifications when it arrives, and the pricing is transparent —no attempts to overcharge. Also, the showroom on the first floor is worth checking out!

We had an amazing experience leasing our new RAV4 from Toyota of Manhattan! We stopped in while car shopping to see what was available, and the team was attentive, friendly, and never pushy. Our sales rep, Sayed, took the time to explain the differences between gas, hybrid, and plug-in hybrid models, helping us choose the best fit for our needs. He and the team went above and beyond to find exactly what we were looking for, and the entire process was quick, smooth, and hassle-free. Highly recommend!

Absolutely phenomenal experience at Toyota of Manhattan! I reached out and within 24 hours my car was hand-delivered to me in NJ— I couldn't believe how fast and seamless the whole process was. Huge shoutout to my salesman Syed, who made everything effortless from start to finish. If you're looking for a stress-free car buying experience, ask for Syed. I'll definitely be back!

Mike B helped me with my car. He was great. He clearly is passionate about cars and is very good with people. Therefore, when he was making recommendations, he wasn’t trying to sell me the most expensive car within my budget, but rather he persuaded to choose the right car and he was right about what I needed (despite what I had thought what I wanted). He was incredibly patient and explaining the features of the car to me and took great care to make sure I was able to drive safely out of the garage and o to the road. I would definitely use Mike’s service again if I need to buy another car.

Extremely disappointing customer experience. I debated writing this review, but I feel compelled to share my experience so others are aware before doing business here. Over the course of five months, I dealt with multiple salespeople, and unfortunately, the information I received about the leasing and finance process was consistently inconsistent and often inaccurate. Even my insurance agent (who works with dozens of dealerships regularly) was surprised by how poorly this was handled. This wasn’t a single mistake. The issues spanned nearly every part of the process. The most frustrating aspect was the repeated empty commitments and lack of follow-through. I constantly had to re-engage, re-explain my situation, and ask for updates — sometimes to the same person multiple times. What should have been a very straightforward transaction (leasing a new vehicle followed by a lease buyout) turned into a five-month ordeal. Due to registration errors on their end, I couldn’t even drive the car for a period of time. I wasn’t asking for anything unreasonable — just clear guidance on what steps were required and realistic timelines for completion. Unfortunately, they repeatedly failed to provide accurate basic information and consistently overpromised while underdelivering. Had the situation not been tied up in red tape and already in progress, I would have taken my business elsewhere. I strongly recommend considering other dealerships before choosing this one.