Toyota of Scranton

My husband & I needed to buy car on very short notice. Our salesman Ebe & the financial specialist Justin were wonderful to work with. They answered every question we had and worked with us through hiccups as we navigated establishing new insurance on a federal holiday, and we got an incredible deal on our vehicle. The car is beautiful, you’d never know there was a previous owner, their mechanics did an amazing job and even performed further labor upon our request. Highly recommend this dealership & these two gentlemen we worked with directly. They even stayed after hours to complete our purchase, we can’t thank them enough.

The whole team at Toyota Scranton made buying a truck an enjoyable and easy process. My salesman Jonathan was excellent and made sure to get the details right and worked with me to achieve a deal I was happy with. The showroom and entire facility is very welcoming and provides an atmosphere that is very comforting with all the amenities you could possibly need. This is the 3rd truck I have purchased from Toyota of Scranton and I wouldn’t go anywhere else. Rich in the finance department also went out of his way to make sure I had a great experience and that extra level of customer service really made it a memorable experience.

I was looking for a very specific vehicle, the Toyota Crown Signia, and after striking out locally in NYC, I found the exact one I wanted at Toyota of Scranton. I was referred by a co-worker, and after this experience, I completely understand why. Even though it was a several-hour drive from New York City, it was 100% worth it. Jordan Winkler was great to work with from the start. He was responsive, knowledgeable, and very transparent throughout the whole process. He sent live videos and photos of the car, which really helped—especially after dealing with other dealerships that had told me cars were available when they had already been sold or were never actually there. When I arrived, everything was exactly as promised. The car was ready, all my questions were answered, and there were no surprises. Pricing was fair, and Jordan and his team made buying from out of state easy and stress-free. The dealership was well organized, and the whole process moved along quickly. It was refreshing to work with a dealership that values honesty and respects your time. I had a truly great experience and would absolutely recommend Toyota of Scranton, especially Jordan Winkler, to anyone looking to buy a car. I’d happily refer friends, family, and co-workers, and I wouldn’t hesitate to buy from them again.

Brian and Len were attentive, straightforward, professional. I had “out the door” pricing before I entered the showroom. No hidden charges! No games! I interviewed several other dealerships but I concluded the Scranton dealership was my best choice. My experience suggests the dealership is led with a powerful firm commitment to customer satisfaction. The Sales Manager led straightforward “out the door” email exchanges that convinced me I could achieve a fair deal. The finance Director along with the analyst were thorough during the closing processes. The VP of Customer Relations is exceptional. I was surprised to discover the dealership has a VP who conducts a survey of every customer to ensure every customer feels appreciated and respected. Definitely worth your consideration. Take the time to slowly step through the processes, ensure you understand each form before signing, carefully inspect your potential purchase. Good Luck!

I had such an amazing experience at Toyota of Scranton, and I can’t recommend them enough, especially Jonathan! As a first-time car buyer, I went in feeling both excited and pretty anxious. I actually had my mind set on a completely different car and brand. The only reason I even stopped at Toyota was because my mom encouraged me to “just look,” since we’ve always been a Toyota family. Jonathan completely changed my entire experience. His personality, humor, and knowledge made me feel comfortable right away. He really listened to what I was looking for and ended up guiding me toward a car I never would have considered on my own and it turned out to be even better than I could have imagined. Honestly, without Jonathan, I probably would have walked out without a car and feeling more stressed than when I walked in. Instead, I left feeling so happy with my decision. If you’re nervous about buying a car or don’t know where to start, go see Jonathan. He made the whole process easy, enjoyable, and actually fun. Thank you again for such a great experience, I absolutely love my new car!