Toyota Of Surprise Service And Parts

Just bought my 2026 4Runner from Toyota of Surprise and I couldn’t be happier!! Kim Heren was AMAZING. She made everything so easy, explained every detail clearly, and her communication was exceptional. I never felt pressured — just supported and informed the entire time. David Hernandez, the manager, was just as incredible. He truly went above and beyond to make sure I got the best deal and felt confident in my purchase. This was hands down one of the smoothest car-buying experiences I’ve ever had. Highly recommend this team if you’re in the market!

Scott McEwen at Surprise Toyota is absolutely amazing! After waiting years to finally make a deal with me, he didn’t just help us purchase one vehicle; he helped us purchase two (a 4Runner and a Tacoma) all in one weekend! We are beyond grateful and so pleased with the entire experience. Scott’s attitude, patience, and genuine enthusiasm made the process fun, stress-free, and enjoyable from start to finish. He truly went above and beyond to make sure we were taken care of every step of the way. A huge thank-you as well to GM Larry for working with us and helping make both of these deals happen. The teamwork and customer care at Surprise Toyota really stood out. I highly recommend Surprise Toyota and especially Scott McEwen if you’re looking for an exceptional car-buying experience!

I was really impressed by Keith Willis, who was my sales representative. He listened to me and helped me find the best vehicle that I loved and worked within my budget. He really went above and beyond from what I am used to from a Toyota dealership. Toyota of Surprise being a Penske company opperates much differently and it is a breath of fresh air. I highly recommend them as well as Keith Willis if anyone is in the market.

I had an outstanding experience purchasing my 2025 Toyota Tacoma TRD Off-Road Premium from Surprise Toyota this past Tuesday night, January 27. Jeren, our sales associate, was absolutely fantastic. He was patient, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer every question, never made us feel rushed, and worked hard to put together a deal that truly worked in our favor. You can tell he cares about his customers and takes pride in doing things the right way. I also want to give special recognition to Larry, the General Manager, for making this deal possible. His involvement and leadership really show in how this dealership operates — honest, transparent, and customer-focused. We’ve purchased multiple vehicles from Surprise Toyota over the years and will continue to be lifelong customers. In today’s world, it’s rare to find a dealership that truly puts people first, and this team does exactly that. Hands down, the best dealership experience I’ve ever had — bar none. Highly recommend!

From the minute I walked in I felt like I was in one of the Toyota commercials. I felt heard and acknowledged. My car buying process was quick and easy. The customer service was beyond exceptional. First time Toyota owner and extremely happy with my new RAV4.