Toyota Pasadena
Pasadena, CA
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# Summary The dealership consistently receives praise for its friendly, professional staff who prioritize customer service without using high-pressure sales tactics, with multiple reviewers highlighting smooth, transparent transactions and genuine care for customer satisfaction. Notable staff members are frequently mentioned by name for their patience, helpfulness, and ability to make the car-buying experience stress-free and enjoyable.
Had a great experience at Toyota of Pasadena! Koko was an amazing sales guy and made the whole process super smooth and stress-free. Everyone there was friendly and made sure we left happy with the car. They even took care of some scratches the car had from a car wash machine without any problems, which really showed they care about their customers. Definitely recommend Toyota of Pasadena, and make sure to ask for Koko!
Where do I begin? Purchasing a Toyota Tacoma Hybrid from Pasadena Toyota was one of the best car buying experiences I have ever had. To be clear, I did a lot of the front end work to make it easy for me. Step one, went to the Toyota.com website to build the truck with my preferred specs. Step two, contacted the dealer with the truck that met my build specs. Step three called Pasadena Toyota spoke to Moses, who was gracious and informative to confirm the truck was indeed on the lot with the specs. Step four, went to the dealership, spoke with Patron and Sandra (sales manager) both were friendly, helpful and gracious. Step five, worked with Paul in finance to close the deal. And also met the quiet boss man Javier (told me he just washes cars LOL) who confirmed why the energy is so good at Pasadena Toyota, it starts at the top, great, nice leader, you have all the employees reflecting that energy. Not to mention Fred in Service crawled under my truck to confirm that the Cat shield was indeed installed, and they installed my bedcover prior to my pick up which was extra and very much appreciated. I highly recommend Toyota of Pasadena, they do customer service very well.
I recently purchased a used Toyota Camry at Pasadena Toyota. Frankly, I dreaded the idea of purchasing from a dealership — I've had some bad experiences in the past with other dealers. This time was different. It was fairly easy with no pushy, high-pressure sales tactics. The place was clean and looked to be run efficiently. The staff were friendly and courteous. The negotiation process went without a glitch. My salesperson, Koko Toubedjian, offered us a cup of coffee while we waited for the paperwork to finish. It went quicker than I expected. We barely had time to drink our coffee before we were signing the closing documents. Everything went smoothly from the time we walked through the door to driving the car off the lot. I suppose I owe much of this to our salesperson Koko. He was great, pleasant to deal with, and made the process painless. I would highly recommend stopping by Toyota Pasadena if you're in the market for a car.
Great experience at Toyota Pasadena! We bought a 2021 Honda HR-V Sport for our daughter going to college, and Koko was very helpful, friendly, and professional. We got a great price and felt we received a really good deal. The whole process was smooth, honest, and stress-free. Highly recommend Koko and Toyota Pasadena
I got my brand-new Corolla Cross Hybrid today at Toyota Pasadena and I had an excellent experience from start to finish. All the staff who I met and encountered was professional and welcoming. The entire process was smooth and transparent, including financing and paperwork. Huge shoutout to my sales consultant, Patron. His personality and demeanor made me feel calm and comfortable throughout the sales process and that really made a difference for me. He was patient with me and really took the time to answer all my questions, ran some numbers for me, and explained everything to me. He also helped me work within my budget. Paul in Finance was really wonderful too! He made the paperwork process seamlessly, and most importantly, in a timely manner. Both Patron and Paul never made me feel pressured during the process and was very respectful of my time. I’m very happy with my purchase and would highly recommend this dealership to anyone looking for great customer service and a hassle-free car buying experience. They truly made buying a car stress-free and enjoyable. Thank you Patron and Paul for making this such a positive experience!
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