Toyota Peoria Service Department

We enjoyed our experiences with Alex! My dad works at this dealer and has for many years. I needed a new car, nothing expensive but comfortable. Alex went out of his way to make me feel like family and to make me comfortable in my buying experience! I will refer anyone who needs a car ro Alex 100% of the time! He is a fine good salesman! Thanks agaon Alex!

I want to begin by being clear about my objective: I was simply in the market for reliable transportation. Based on their reputation, I believed Toyota or Lexus would be the right fit for my situation. During the process, I was introduced to a few used options. One was a Ford with an EcoBoost engine—a design I specifically avoided due to the known issues with internal water pumps. The other was a 2020 Buick Encore from their sister Hyundai dealership. I was assured this vehicle had undergone a rigorous 100-plus point inspection. In less than 2,000 miles, the turbo failed. To the dealership's credit, they repaired it at their expense and provided a rental. However, shortly after receiving the vehicle back, the compressor and compressor housing failed as well. It was the same scenario: the vehicle was back in the shop, and I was back in a rental. While I understand I signed an 'as-is' agreement, I expected the dealership to stand behind the integrity of their 'thorough' inspection. Ultimately, the only solution offered to resolve this cycle of failure was to roll my negative equity into a brand-new 2026 Toyota Corolla Hybrid. This move took me from a manageable price point to a $33,000-plus obligation with a seven-year term. I would have preferred a solution where the dealership took the defective vehicle back or found an equivalent replacement at my original price point. I’ve always believed that a man’s word and a handshake should be enough to guarantee a fair deal. It is disappointing to realize that, in today's market, those values seem to have been replaced by a focus on the bottom line rather than the customer’s well-being.

Showed up without an appointment & Quinn was appointed to us. He introduced himself to me first before he introduced himself to the gentleman I was with, that made me feel comfortable already. I let him know I was just looking & can"t promise i'd buy today. He listened to what I would like feature wise , as well understanding my budget!! I was able to narrow it down to two cars I liked & after I decided. (Took me two hours to decide). The real deciding factor began!- never once did his manager have to come out and talk to me like other dealerships where they will just keep going to get other managers to come try to convince you to buy from them. Quinn was so down to earth, profesinal & honestly was patient with ALL the questions I had to ask (being a first time car owner). He really broke down my payments & over all we were able to get it were i liked it! It was a painless process & I am in my new car!! I would recommend Quinn 10/10 ! Everyone there was so kind & place is clean!

We had such a great experience working with Mike Monroe while buying our truck! From start to finish, he was genuine, honest, and extremely knowledgeable throughout the entire process. We never once felt pressured, cheated, or lied to, which made the experience stress-free and enjoyable. Mike took the time to answer all of our questions and made sure we felt comfortable every step of the way. His customer service was amazing, and he was truly great to work with. If you’re looking for someone trustworthy and easy to work with, I highly recommend going to Mike Monroe!

Hard to believe that I'd be eating a car dealership with 5 stars but there it is! I never felt pressured to get something I didn't want. They had a beautiful white Grand Highlander that we probably could have made a great deal on but I wanted red and red is what we got. Had to wait for it to be delivered because there's such high demand for Grand Highlanders but it was worth the wait!