Tropical Chevrolet

I always associate buying a car with being harassed by pushy sales people but there was none of that here. The lot, overflowing with well cared for vehicles. The staff, friendly, helpful and knowledgeable. All my questions answered, no agressive pushing for add ons and the atmosphere was a vibe. Roussel in sales and Algandro the finance manger helped elevate my experience by making the transaction smooth, clear and quick. The cherry on top was a free tv, what a pleasant surprise! My only regret was not staying longer to dance to the music.

While the sales staff were personable, their communication and follow through are poor. Furthermore, the advertising and sales tactics are dishonest at best. I responded to an add on auto trader for a new work truck. The vehicle was listed online at just over $38K. I called to see if this was accurate and if it was still available. The gentlemen I spoke with said the price was actually $1K more (just over $39K), which is still a very good price. I requested an online credit application and explained I am a business owner and would be purchasing the truck through my business but I would need to fill out both a business credit app, and a personal application as I would be the personal guarantor on the note. It took them 3 business days to get this sorted out. Each time I spoke with them, they said someone would be contacting me right away, but they never did. I had to call them back repetitively just to work through what should be a standard task. After I was finally able to fill out the appropriate credit applications and was approved, a "sales manager" tells me the price is actually over $46K (sticker price -- before tax, title, and doc fees). So after I was told the truck was $39K, and after I fill out a credit application, they increase the price of the truck $7K. His reasoning was because I did not have a trade in and I wasn't a first responder or active / retired military. Additionally, he noted the truck had factory "upfits" (a bedliner and tinted windows) that increased the price. The upfits weren't added after I inquired about the truck -- they were already on the truck, yet they advertise a discounted price, and don't tell you the catch until after you fill out a credit application.

“I had an absolutely great experience! The service was fast, professional, and incredibly helpful from start to finish. They have such an amazing personality and made the entire experience comfortable and enjoyable. You can really tell they care about providing excellent customer service and making sure everything is handled the right way. I truly appreciated the patience, positive attitude, and willingness to help with anything I needed. Highly recommend to anyone looking for great service and a genuinely pleasant experience!” Thank you Zahamira for helping me with my car choice.

I purchased my 2023 Tahoe late in 2025 from tropical. Brought my car in for service for the first time just now and was treated like royalty by the service team and in particular Randy Rosario my service advisor. He went so far above and beyond to make sure I was taken care of. Truly awesome experience and I am very thankful I chose to purchase my car through these guys after this experience.

I had an incredible experience at Tropical Chevrolet in Miami Shores! From the moment I walked onto the lot, the team went above and beyond to ensure I found exactly what I was looking for. I want to give a special shout-out to Robenson, the sales manager, who made the negotiation process smooth and transparent. He really listened to my needs and worked hard to get me a deal that I was comfortable with. I also had the pleasure of meeting Ron, the general manager. It’s clear that he runs a tight ship and truly cares about the customer experience. His professionalism and welcoming attitude set the tone for the entire dealership. Finally, a huge thank you to Raphael, the general sales manager, for his leadership and for ensuring the final steps of my purchase were seamless. He made sure every detail was handled with care before I drove off the lot. If you’re looking for a stress-free car buying experience in Miami, go see these guys. They are a class act!