TROY HONDA

I recently purchased my vehicle and had an excellent experience from start to finish. As a younger buyer making my first vehicle purchase, the process was a little confusing and overwhelming at times, but John Yost made everything much easier to understand. He was respectful, funny, enthusiastic, and always took the time to answer my questions without making me feel rushed. What stood out most was that he stuck to what he said and was honest throughout the entire process. I originally leased this car through him and liked it so much that I decided to purchase it when my lease was up. In a way, John felt like a dad helping guide me through a big decision, and I truly appreciated that. I also want to thank the finance manager for helping me through the financing process. He took the time to explain everything clearly, answered my questions, and helped make what could have been a stressful experience feel smooth and straightforward. Overall, I couldn’t be happier with my experience. If you’re looking for a dealership that treats people with respect and takes the time to help you understand the process, I highly recommend working with John and the team. Thanks again for making my first vehicle purchase such a positive experience!

Thank you Mindy! We were in a bit of a pinch and needed to replace our vehicle quick. After finding this car online, Mindy got us on a test drive quick and we were able to drive the car home that afternoon. Thanks for all the help, we are very excited to be apart of the Honda family!

Very Poor Oil Change service at Troy Honda! Not an articulate service Rep. at desk!!! 1) He Could not speak (answer questions) with clarity. 2) Also, desk Rep. said they must charge me extra $$$ to inspect breaks (come on now!!!), 3) gave very poor instructions on where to pick up car when service complete 4) They washed car at end (without asking) with dirty water - did not wipe (or blow off) any water off the car, and left mega spots all offer .... mind you, this is when I had just had come from Jax (car wash) down the street before showing up to Troy Honda for Oil Change. 5) They said I needed a new Air filter, I declined .... When I got home and inspected the air filter myself, it was virtually new and clean and did NOT need replacing. When I go to the Honda dealership, I expect superior service and respect! I felt like job-blow customer at Dicks oil change and lube!!!

I had a great experience at the Honda location in Troy. I have been to other dealerships in that motor mall and have been made to feel like a price tag, but not at Honda. I've talked to a few different guys throughout my lease experience and every one of them was pleasant, ready to help, and made sure all my questions were answered. So far I am so happy to have switched over to Honda.

I purchased a used vehicle from your dealership about a year ago, and within a few months began experiencing issues. When I initially brought the vehicle to your service department, I was told they could not assist me and was turned away. I later took the car to my own mechanic, who discovered that the front bumper and the molding above the front wheels had been secured using double-sided tape rather than proper repair methods. This raised serious concerns about the quality of the inspection performed prior to sale, particularly given the advertised 180-point inspection. When I returned to the dealership in Troy to raise this issue, I was told there was no record of any such problem. This suggests that either the inspection process was insufficient or important details about the vehicle’s condition were overlooked. Most recently, I contacted Bill to ask about the possibility of reimbursement for the repairs needed. He referred me to Mike, the manager. Unfortunately, my interaction with Mike was extremely disappointing. Not only was my request denied, but I was also spoken to in a dismissive and unprofessional manner, including the suggestion that I may have caused the damage myself. Additionally, I previously reported issues with Apple CarPlay and was turned away by the service department without resolution. While I was not seeking compensation for that issue, it further reflects a lack of support. Overall, my experience with both the used car sales and service departments has been very disappointing. I feel that my concerns were not taken seriously, and the level of customer service I received was unacceptable. Based on this experience, I cannot recommend your dealership and will not be returning as a customer. I hope this feedback is taken seriously and used to improve both inspection standards and customer service practices