Truro Volkswagen

We had a great experience with Volkswagen Truro. From the moment we arrived, we were welcomed in a very friendly and professional way. The team quickly understood what we were looking for, and within a short time, both vehicles we wanted to test drive were ready at the door. All paperwork was handled very efficiently, and we also used the trade-in program, which was smooth and straightforward. Every question we had was answered clearly and quickly. Everything was completed within just a few days. Special thanks to Rebecca for preparing all the documents so quickly and explaining everything in detail. The vehicle was clean, fully prepared, and ready for delivery. Also, thank you to our sales manager Ethan, who prepared the vehicle and offered us a great deal. Overall, an excellent experience — thank you, Volkswagen Truro!

We were on a strict timeline in search of a used car after our vehicle was written off by insurance, and a friend of mine spoke highly of Graham at VW Truro and their team. We reached out and had excellent communication via text with Ethan, one of the sales representatives. The car we were interested in had just come in on trade and wasn’t ready for viewing, as it needed to be detailed and have a new MVI completed. Ethan did a great job keeping in touch, giving us current information and updating us throughout the process over the coming days which we appreciated very much. We had nothing but a positive experience when viewing the car, it was definitely worth the drive from Halifax. Prior to the purchase day, Amber sent several helpful emails to prepare us for the final sale. When we went to pick up the vehicle, everything was seamless from start to finish. It’s clear that the team at VW Truro goes above and beyond for their customers’ experience. We look forward to being repeat customers in the fall when our current lease is up. It was a pleasure Graham, Ethan and Amber thank you for making this process in a stressful time easy for us.

Started looking casually for our daughter's potential "new to her" car and I was feeling very discouraged by most sales reps. Was even told that a Carfax report was " not necessary" to get the vehicle's story!! ( 15 plus years in the insurance industry told me otherwise but eh, what do I know) Came across the VW website-- one of the easiest one to navigate btw-- and thought, why not give it a try. Nothing to lose at this point. Well, from the moment we stepped in, we were greeted by sales person extraordinaire, Angela Jardine, who was very obviously taking a lunch break. For the 1st time ( we did 10 other dealers prior to VW) we were invited to sit and she offered assistance right away. We exchanged info and my plan was to go online later to talk a look at what they had in their inventory. We received a text and email later that same day that she might have found something, we secured it right away as it was perfect. The following day, I received a call from Angela. The car that was at their sister shop got sold before our offer was finalized. But Angela came back with an even better deal for us! Still can't believe our good fortune as it came with a monster extended warranty too! Yes, we ended up dishing out a bit more but so worth it. Amber Duffney took care of the financial side and not once was I pushed to get extra features or additional costs for things I did not need or want. Friendly and efficient, she was a joy to work with. I would 100% recommend this dealership over others for the professionalism, and because we were listened to in the first place. And the promptness. ( and also because there seems to be an endless supply if candy and chocolates in Angela's candy dish)!

We had a very disappointing experience dealing with this dealership and, specifically, the sales representative. The 2020 Volkswagen Tiguan we were interested in was at the top of our list, and we were genuinely ready to buy. I initially emailed the dealership to set up a time to view and test drive the vehicle and received no response. After a few days, I tried another contact option on the website and eventually received a call from a sales rep. We scheduled a time to see the vehicle but had to cancel. I later texted to reschedule and never heard back. We decided to go in on the morning I had requested anyway. From the start, the interaction was underwhelming. Most questions we asked about the vehicle were met with “I don’t know” or “we wouldn’t know that.” When we asked what they could tell us about the vehicle’s history or condition, the sales rep simply printed the Carfax report (which we already had from the website) and handed it to us, with no explanation or walkthrough. We had a specific question about why the serpentine belt had been replaced twice. The sales rep said she could ask the service department. While we were on the test drive, no effort was made to follow up on that. When we returned and asked again, she then walked over with us to the service department, but we didn’t really get any helpful information. There was no walk-around of the vehicle, no overview of features, and no attempt to build confidence in the purchase. When we discussed pricing, we were clear about our budget, which was below the asking price. At that point, the conversation simply stopped. There was no discussion about flexibility, no counteroffer, and not even a clear “we can’t come down to that number.” Within a couple of minutes, we were walking out the door. It has now been two weeks since that visit, and we have received zero follow-up of any kind. We ultimately purchased a Tiguan from another dealer that was two years newer, included winter tires and rims, and was priced similarly to the 2020 Tiguan for sale here, after having a much more positive and professional experience. It’s also worth mentioning that the dealership’s website does not make it very clear or intuitive how to directly contact a salesperson when viewing a specific vehicle, which added to the frustration. When we requested the Carfax report from the other dealer, they were proactive and reached out to us immediately. This review isn’t meant to be harsh, but based on our experience, the lack of communication, product knowledge, follow-up, and basic sales engagement made it very easy to take our business elsewhere.

I had an excellent buying experience at Vantage Motors. They offered me a competitive trade-in valuation. They didn’t try to push any unwanted accessories, warranties, insurances or other packages. There were no surprise fees. They found me the exact car I wanted rather than trying to pressure me into taking something on the lot. If you’re looking for a new VW, visit Barron in the sales room and connect with Pat for financing. For me it was worth the 300 km drive to shop at a dealership that showed me respect and treated me as a valued customer. Other dealers should take note and learn a few things from Vantage Motors.