Tucson Mini Authorized Service

I'll be truthful, buying a car is about as much fun as getting a root canal. I ended up here because of bad experience at another dealership and they had a vehicle I was looking to purchase. Sam, Matt and the Mini team have completely changed my disposition and mind set on buying an auto. They are are in the car business that is about making the experience a pleasure and truly converting a customer to a client for life. Thank you guys, I love the Truck!

I've had the worst experience here, they had my car 21+days only did 3 thing never addressed the work I needed never did the diag on my check engine light either even after repeatedly telling them to do the work, they only want to chase a problem not find it rite away they will keep your car with zero communication and send you huge updates the car as if your the tech who's supposed to know where to go from there. Apparently my spark plugs was a main issue but they ne er told me that either, I had to find that out from the shop that rescued my car from Tucson minis grasp of purgatory. The condition that my was left in is deplorable they treated it like it was garbage, I have documented everything and am hoping a consumer rights lawyer will read this Thank you have a day Richard Matthews

I really enjoy my service visits to Tucson Mini. They (Greg) really goes out of his way to assist in all services needed. I feel like family. Mary Ann Warren

Warning! Had a touch of a slip in my transmission on my 2006 R53 with a Auto 6 speed AW TF60SN. Thinking maybe a touch of fluid. I called Royals Mini service center to request a fluid check. I was told they did not do a simple check and top off, but for $450 they will do a fluid exchange.

just came here to ask a simple question because their phone number is not in service and the service told me to go to the sales side which i do and the next person there can’t answer the question so i go wait closer because everybody is huddled in one office gossiping instead of paying attention to customers in their lobby and i still wasn’t able to get the attention of anybody so i left and went to the car place down the street. the simple question was “if you pay in cash ca you buy a car here without a license” if you work at the store you should know basic answers regardless of what area you work in.