Tucson Subaru

I had an outstanding experience with Dan at Tucson Subaru during my 60,000-mile service appointment. From start to finish, Dan was professional, friendly, knowledgeable, and genuinely kind. He took the time to walk me through everything that needed to be done, answered all of my questions, and made the entire process feel easy and stress-free. What I especially appreciated was how he helped me save money by applying coupons I had available, something he certainly didn't have to do, but it showed that he truly cares about his customers. Throughout the day, Dan kept me updated on the status of my vehicle, which gave me great peace of mind. His communication was excellent, and I always knew exactly where things stood. Everything was completed smoothly and efficiently, and the loaner vehicle process was seamless as well. I've had the pleasure of working with Dan before, and once again he exceeded my expectations. It's rare to find someone who consistently delivers such exceptional customer service with professionalism, integrity, and a positive attitude. Thank you, Dan, for making what could have been a routine service appointment such a pleasant experience. Tucson Subaru is fortunate to have you on their team. I look forward to returning again in the future!

I came in on a lunch break just to browse on what Tucson Subaru had to offer. I was greeted by Austin His demeanor was awesome I felt so comfortable asking questions about the cars along with the test drives. There were a few options that I had liked but due to time constraints I had to return a bit later in the week. With this the communication was great, my wife and I had picked a car , Austin and the rest of Tucson Subaru made the process smooth. This is my first Subaru and so far has been a joy to drive. With the pleasant buying experience I will be looking to Tucson Subaru for our next family Purchase. Thank you Austin.

I’m writing this review after experiencing one of the most stressful and unsafe situations ave ever had with a vehicle. All stemming from repeated service failures at the Tucson Subaru services department. I first brought my car December 2024 for an issue I had where the car was vibrating and all dashboard lights were flashing. They claimed it was repaired and I had to pay over $3500 for the service. The same issue happened few days before I had a road trip planned early September. I took the car back to them on 9/4/25 I picked it up on 9/525 and was assured multiple times that my vehicle was repaired and safe to drive on my road trip. Just few hours into my trip, while driving at a highway speed, the exact same issue happened again. My car began shaking violently, and I nearly got hit by another car. It was an extremely frightening moment. I called Jade, not available. I called the service manager, got voice mail and left an urgent message with no return call. Jade called and all she said, I’m sorry. I was fortunate that I was able to pull over without being injured. I had to seek emergency help from another mechanic out of the country who informed me that a bad coil had not been replaced… something that should have been addressed by Tucson Subaru during the repair. This means I was sent on a road trip in a vehicle that was not properly fixed, despite their assurance. The emotional impact has stayed with me I now experience anxiety every time I start my car because I don’t trust that the work I paid for was completed correctly. This situation has caused significant stress, fear, and financial inconvenience. The management denied any wrong doing… that didn’t surprise me after reading reviews of similar problems others experienced with this dealership. I am posting this review so others are aware of my experience and can make informed decisions. Based on what I went through, twice, I cannot recommend them for reliable or safe vehicle repair.

We recently purchased an Outback Wilderness from Subaru Tucson, and the entire experience was exceptional from start to finish. CJ made the process incredibly easy by handling everything virtually—saving us valuable time. By the time we arrived at the dealership, all we had to do was go through the finance department. It was, by far, the easiest car purchase we've ever made. The Outback Wilderness is everything we hoped for and more. It’s a perfect fit for our needs and exceeded our expectations in every way. This was our second Subaru purchase from Subaru Tucson, and thanks to CJ, it definitely won’t be our last. Highly recommend working with CJ and the team at Subaru Tucson if you're looking for a hassle-free, streamlined car buying experience.

I had such a great experience at this dealership thanks to Edgar Gaxiola.. He was incredibly helpful and patient. He took the time to answer all my questions and made sure I felt confident in my decision. Customer service like this is rare these days.. If you go to this Subaru dealership, definitely ask for him you won’t regret it!