Tustin Toyota

Worked through a broker with Tustin Toyota and had a flawless experience picking up my brand new 2026 Tacoma TRD Offroad. Process was seamless, got a fantastic deal and everything was straightforward as should be which I will credit to Cody. An additional thank you for delivering the vehicle to me at my work!

I had a great experience working with Kevin at Tustin Toyota. He was extremely helpful throughout the tire replacement process, taking the time to explain my options and making sure I received the tires that best fit my needs and budget. Kevin was professional, knowledgeable, and kept me informed every step of the way. The entire experience was smooth, transparent, and stress-free. It's clear that Kevin genuinely cares about his customers and goes above and beyond to provide excellent service. I highly recommend asking for Kevin if you're visiting Tustin Toyota. Thank you again for the outstanding customer service!

I visited your dealership today with my wife to look at a vehicle. Initially, we were warmly welcomed, and one of your team members kindly showed us the car and explained its features. We appreciated the time and attention. After that, the salesperson presented us with an offer. I then shared my own offer, and he said he would check with his manager. A few minutes later he returned and told us that we needed to go to the manager’s office. This approach was surprising and uncomfortable for us. In a professional customer experience, it is generally expected that if a manager needs to speak with a customer, the manager comes to greet the customer rather than asking the customer to come to the manager’s office. Being asked to do so felt discourteous and created a negative impression. As a result of this experience, we decided not to continue the discussion and left the dealership. Unfortunately, based on this interaction, we do not plan to return in the future. I wanted to share this feedback respectfully so that it may help improve the customer experience for others.

I recently purchased a 2026 Toyota Tacoma from Tustin Toyota, and I couldn’t be happier with the experience. Ray, Mario, and Tarek made the entire process incredibly simple and fast from start to finish. What I appreciated most was that there was no back-and-forth on the sale. Everything was straightforward, transparent, and respectful of my time. They were professional, knowledgeable about the Tacoma, and made sure all my questions were answered without any pressure. The whole transaction felt smooth and efficient — exactly how buying a new truck should be. If you’re in the market for a new vehicle, I highly recommend asking for Ray, Mario, and Tarek at Tustin Toyota. They truly made this one of the easiest car purchases I’ve ever had.

I just want to thank Edwin Lugo at Tustin Toyota for such a great experience. He was very helpful, knowledgeable, and made the entire process comfortable and stress-free. If you’re planning to shop for a vehicle at Tustin Toyota, I highly recommend asking for Edwin. He’s friendly, professional, and truly cares about helping his customers. I will definitely be recommending him to my friends and family. 100% recommend!