Universal Genesis
Orlando, FL
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# Summary The dealership consistently receives praise for its knowledgeable and attentive sales and service staff, with customers highlighting personalized service, patience during the buying process, and genuine care that goes beyond typical transactions. Buyers report positive experiences purchasing Genesis vehicles and express satisfaction with both the quality of the cars and the dealership's commitment to clear communication and customer follow-up.
Had a wonderful Experience at this place. Very professional! My sales guy Justin Salazar was very knowledgeable and very patient! as we spent 5.5 hours while we asked tons of questions and test drove cars. We found our new SUVGV80. Staff was great too! I greatly recommend my sales guy and this dealer.
I have had great experiences with Universal Genisis! My husband and I have purchased a number of cars through this dealership and have been happy with all of them. I currently have a Genesis GV 70 and love it. I’ve always been given great service from Ian Saitta. He always make sure I’m well taken care of. He comes out to greet me when I arrive and make sure Everything is good when I leave. He even responds to my text questions no matter how small they are. He treats me like a friend rather than just another customer And to me that is great customer service!! I’ve been very happy with My Genesis and will definitely come back to Universal Hyundai to get another one when the time is right! So thank you so much, Ian Saitta!
I had an outstanding experience working with my service advisor, Ian Saitta. From the moment I arrived, he was professional, knowledgeable, and genuinely focused on helping me. He took the time to clearly explain the recommended services, answered all my questions patiently, and made sure I understood the timeline. What really stood out was his communication — I received timely updates throughout the process, and everything was completed exactly as promised. It’s refreshing to work with someone who is honest, attentive, and truly committed to customer satisfaction as Ian and I feel confident bringing my vehicle back for future service with him as my service advisor.
Shoutout to “Mr make it happen” Jose is the best salesman ever. Listen I’ll tell you one thing for sure the group of people that works inside this dealership is truly amazing but Jose is the best. He managed to get me inside a beautiful Genesis and I couldn’t be more happier. I honestly was not expecting to walk out of the dealership with leaving with a car. My intentions was to just test drive and source out my options but Jose and his team set the experience expectation high! I highly recommended you will not be disappointed!!!!!!! Thank you again Jose
The whole process was made very easy without being pushy! Thanks Johnathan Weidner, you were so great to work with! So far loving are GV 80 -3.5 L Prestige Edition! Update3 1/2 weeks later in weeks are still in love with the best decision we’ve ever made! The power of the 3.5 L is well worth the cost! The feature features are amazing!
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