Used Car Dealer

Used Car Factory

Lafayette, LA

4.5(224 Google reviews)

Contact

2821 Verot School Rd, Lafayette, LA 70508
(337) 216-9037usedcarfactoryla.com/

Google Reviews

# Summary The dealership is widely praised for its genuine customer service, with staff members going above and beyond to ensure satisfaction—from addressing concerns personally to accommodating specific needs without pressure. Customers consistently highlight the friendly, stress-free buying experience, fair pricing, and the feeling of being treated like family throughout the purchase process.

Kalun Dugasa month ago

​I can't say enough about how great it was buying a car from Used Car Factory! Our salesman, Chase, was informative, intuitive, and understood what we were looking for. Chase did more without hesitation, he even fixed some interior panels on the spot without us bringing that to his attention. With all the vehicles they have, the attention to final detail was nice. When I had a concern about the steering the first time I drove the vehicle, the owner Shawn, personally came out to test drive it with me to make sure everything was right. When I still wasn’t sure, he went out of his way and offered to let me test drive his personal Lexus with the same steering system just to ensure I was satisfied and comfortable with how the car should handle. ​They truly listened to us, especially when we explained the history behind why we were buying the car for our daughter. They also took our concerns about the A/C seriously and already have a plan in place to take care of a minor issue. ​To top it all off, when I called Chase today to thank him, he told me he has a giant bow ready to put on the car for our daughter's big surprise! The process was quick, friendly, and stress-free. Most importantly, my wife is happy, which means I am happy. If you want a dealership that treats you like family and actually cares, go see Chase and the team at Used Car Factory!"

Dana Klein4 weeks ago

Nice folks and good customer service. Fair prices on good used cars. We are happy with our purchase.

Karen Brunton4 weeks ago

Had an awesome experience here! From start to finish, everyone was pleasant and super helpful. They worked with me on getting into the vehicle I wanted, no pressure. If you're looking for a friendly, peaceful, no-hassle dealership this is it! Definitely will return for future purchases!

Matt Anderson9 months ago

Bought a great vehicle a few days ago. Loved my experience over there. Kalon was an amazing help. He was honest with me from the start and didn’t put pressure at all on me to buy a vehicle. He made me feel real comfortable throughout the process and put in extra effort to make sure I left happy. I’d definitely recommend people to go ask for him when going to get a vehicle.

Rodrielle G.a month ago

Luv my mom van!! They were very helpful and was able to work around wat I had! Sad I had to get rid of my Mazda but I am happy I chose u all at used car factory ! ❤️❤️

Get anonymous quotes from Used Car Factory

Submit your car request anonymously — Used Car Factory and other dealers in Lafayette, LA will compete for your business. You choose who to reveal your contact info to.

Get quotes anonymously →

Is this your dealership?

Claim this listing and your first bid is free — no credit card required to get started.

Claim this listing — first bid free

No credit card required to sign up

How AutoAnon works for dealers

  • Buyers submit anonymous vehicle requests
  • Matched dealers compete with their best offer
  • Buyer chooses — you get their contact info exclusively
  • First bid is on us
Learn more →