Valley Auto World, Inc
Fayetteville, NC
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Google Reviews
# Summary The dealership receives praise for its knowledgeable and attentive staff who prioritize customer service, with salespeople and service technicians consistently going above and beyond to ensure smooth transactions and transparent communication. However, one customer expressed disappointment with the service department's diagnostic recommendations, feeling that suspension issues should have been investigated rather than only suggesting tire rotation and alignment checks.
Decided to change my review- If I had been shown just how bad my tires were. I would have bought new ones before leaving the dealership that day. I’m hoping that my new set of tires do not wear as badly as my two previous sets. These tires pictured started an unusual wear pattern after only 28 thousand miles (same as my first set) that’s not normal so I feel like instead of only suggesting to rotate tires more often or alignment every time an oil change was done - maybe looking into the suspension should’ve been the next option. I would’ve gladly paid to explore that option and have now done so. But it was never suggested by VW service techs. I still Love my VW - just not happy with this service, this time!
Corey at Valley Auto World is the man! He made the entire process quick, smooth, and stress-free. Got me into a great car that fit exactly what I was looking for and went above and beyond to make it happen. If you’re shopping for a vehicle, ask for Corey, he’ll take great care of you! Can’t thank him enough !
Garrison was very professional and knowledgeable. Everyone who was involved with the process was great and made it stress free! Definitely recommend Valley Auto World. If you need help looking for a car, check out Garrison!
I always have a Great Experience at Valley Auto World, from the guys in the service department to the salesmen and women, even some of the customers. Everyone is always engaged, and friendly. Whoever is doing my vehicle service that day, they ensure they keep me updated on what they are doing. If it is replacing windshield wipers etc. I'm informed during the process. I always bring my computer with me to do some work, and they allow me to sit at one of the tables on the sales floor to get my work done. If you are looking for a new home to purchase a Volkswagen or even a BMW, please go to Valley Auto World you will not be disappointed.! Signed A Happy Customer.
My past appointment was easy to schedule and the mechanics did an excellent job preparing my car. My battery died soon after I left and Valley sent a few workers to jump my car. They ensured I made it back to get a new battery. The service crew were very cordial and knowledgeable. It made me feel welcomed and ready to come back for next time. Thank you for everything!
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