Vance Chevy Buick GMC of Woodward
Woodward, OK
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# Summary The sales team receives consistent praise for knowledgeable, patient service and willingness to go above and beyond to help customers find the right vehicle, with multiple salespeople earning recognition for their professionalism and customer-focused approach. However, the service department has faced criticism for poor communication and unresponsiveness when addressing customer concerns about vehicle damage.
I had an outstanding experience purchasing my 2026 Silverado 1500 ZR2, and a big part of that was thanks to Kailey Sanders. From start to finish, Kailey was professional, knowledgeable, and genuinely focused on getting me an amazing deal. She took the time to answer all of my questions, explained the features of the Silverado ZR2 in detail, and made the entire buying process smooth and stress free. I never felt pressured, and I appreciated her honesty, responsiveness, and attention to detail throughout the transaction. If you're looking for someone who truly cares about her customers and goes the extra mile to provide excellent service, I highly recommend Kailey Sanders. I'm thrilled with my new 2026 Silverado ZR2 and grateful for the exceptional experience she provided. Thank you, Kailey!
Service department broke the air intake on my wife’s car doing an oil change. I was in touch with the service manager who told me to send him the invoice along with pictures of the damaged parts. I even sent pictures of the part numbers that needed to be replaced. After a week with no response the same service manager told me the branch manager would have to look at the pictures and would get back with me. After another week with no response I called again and was told the branch manager was gone and they would take a message. After another week with no response I called 5 days in a row with the receptionist telling me the manager was gone and she would take a message. Never once did I receive a call or email back. Hands down worst customer service I’ve ever had. Will never bring another vehicle for service and definitely will never shop for another vehicle here.
Justyce made this purchase seamless and perfect! Found EXACTLY what I was looking for, called, secured and had delivered to me so fast! I’m in Texas and everyone I talked to was amazing at Vance. I love my 2026 GMC Acadia 🖤
Vance Auto group in Woodward Oklahoma. They went the extra mile and especially Wayne my car salesman was great to work with. I plan on doing business with them again in the future. Monty Hill
Rick was absolutely amazing and he helped me get my first truck. He answered every question professionally, and didn’t push me to buy. As my first time buying a vehicle, this experience was so incredible I will remember it for years to come. I’m going to tell all my friends about it, I am so happy 10/10 experience.
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