Victory Cadillac, Proud Part of Victory Dealer Group
Petaluma, CA
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# Summary The dealership receives praise for knowledgeable staff, professional service work, and strong customer relationships, though some customers report inconsistent service quality, communication issues, and concerns about sales practices. While several reviewers highlight positive experiences and note improvements after initial problems, others experienced significant frustrations with phone accessibility, service mistakes, and sales department interactions.
The service department did an excellent job on my vehicle! Everyone was friendly, professional, and very experienced. They explained everything clearly and made the process easy from start to finish. I really appreciate the quality work and outstanding customer service—highly recommend!
This dealer fought hard to get GM to pay my loan on what I owed. GM doesn't deserve such a faithful dealership. GM I will be filing BBB, FTC & DOJ complaints to compensate me for the new battery I am paying for that GM warranty decided not to cover. GM then lowballed me on a Bluebook value that would only pay off 2/3's of my loan.
What a pleasure to work with Ben and the team. Total professionals. Super knowledgeable. And we love our new Cadillac Vistiq. Highly recommend Cadillac and especially the team over at Victory Cadillac!!
Sad to say this service department looks like it's gone downhill. First off, no one answers the phone. That is a bad sign. Several times the phone just disconnected. Last time I took my vehicle here that messed up the service pretty bad regarding my transmission and I had to bring it back for them to remedy their mistake. It's a Escalade, one of Cadillac's premier vehicles, and they still didn't give it the attention it deserved. Looks like I have to go to dealership further away which is a terrible inconvenience. I hope the owner and service manager read this. UPDATED. victory has really stepped up their game after some missteps and I am now a huge fan of the dealership. Things happen but it takes a great business to repair the relationship. I recommend them!
Bought a car here, they only gave me one key and quarter tank of gas… and the warranty lady tried to haggle me into buying warranty but when refused she started to insult me… worst experience ever buying a car…
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