Victory Layne Chevrolet
Fort Myers, FL
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Google Reviews
# Summary The dealership receives overwhelmingly positive feedback for its sales team, with customers praising staff members for their knowledge, patience, professionalism, and ability to create stress-free buying experiences tailored to individual needs. However, one customer reported a serious concern involving a missing personal item during a service appointment and alleged inadequate response from the service department.
I recently had the pleasure of buying a car from Victory Layne Chevrolet, and I could not be happier with the experience. The entire process was smooth, professional, and genuinely stress-free. I especially want to praise my sales consultant, Melissa. She was absolutely phenomenal. I truly appreciate how incredibly patient Melissa was with me. I needed to come back and look at the vehicle a few times and felt zero pressure or rush during any of my visits. She took the time to answer every question and made sure I was completely comfortable with my decision. If you are looking for a new or used vehicle and want top-tier service, do yourself a favor and go see Melissa at Victory Layne Chevrolet! She makes the entire buying process a pleasure.
I can’t say enough good things about my experience with Ms. Alexis Day. From start to finish, she showed up with incredible knowledge, empathy, and refreshing directness that made the entire car-buying process smooth and stress-free. Alexis took the time to truly understand what would work best for me and my family both financially and practically—and made sure I drove away in a car that genuinely fits our needs (2026 Equinox Sport) That level of care made all the difference. She brings a beautiful energy to her work, and the way she shows up for her clients truly matters. I will absolutely recommend Alexis to anyone looking for a car.
I had a great experience with the dealership altogether. John Melton is very knowledgeable and was understanding with my requests. Justin, General sales manager and Jason, in finance, were very professional. I was able to get the rate that was mentioned on the website for the Presidents’ Day sale. I highly recommend them! Thank you guys!
!!!!!!!!!!!!!CHEVROLET VICTORY LANE STOLE MY PERSONAL PROPERTY!!!!!!!!!!!!!! I am formally warning potential customers about my extremely concerning experience with Chevrolet Victory Lane while my 2023 Chevrolet Tahoe was in their possession for service. My appointment was scheduled for Monday, May 18 at 9:15 AM. I was originally informed that the service would take approximately one hour. Instead, my vehicle remained at the dealership for nearly three days, and I was not able to retrieve it until May 20 at approximately 2:30 PM. During this time, there was a significant lack of communication, updates, and professionalism from the service department. I later learned that no work had even been performed on the vehicle during the first day it was left in their custody. Most importantly, upon recovering my vehicle, I discovered that my Samsung Galaxy Note 10 had been removed from the center console compartment where it had consistently been stored prior to service. This device was inside the vehicle at the time it was delivered to the dealership. After immediately reporting the matter to BILL within the service department, my concerns were dismissed and I was told that it was “impossible” for anyone on their crew to have taken the device. At no point was a meaningful effort made to investigate the disappearance of my property or address the seriousness of the situation. Customers place trust in service departments when leaving vehicles and personal property in their custody. Based on my experience, I have serious concerns regarding the handling, security, and accountability practices at this location. Law enforcement authorities will be contacted regarding the missing property and the circumstances surrounding this incident. I strongly advise customers to exercise extreme caution when leaving personal belongings inside vehicles serviced at this dealership.
When in looking about lease deals on cars walked out with a beautiful Chevy blazer lease. My salesman, Nick Kenyon. Took very good care of me answered every question. Got me all the answers. I need to know and I got a new car.Thank you so much Nick!! I recommend victory lane for a dealership and if you go there, ask for Nick, he will take great care of you.
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