Villages Subaru
Leesburg, FL
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Google Reviews
# Summary Staff members are consistently praised for their friendliness, responsiveness, and efficiency in helping customers complete vehicle purchases and service appointments. However, wait times for the finance department can be lengthy, with some customers experiencing delays of up to three hours despite being told they were next in line.
I bought a used Ascent at the end of February. It was the quickest, easiest interaction with a dealership I’ve ever had. The GM came out and spoke with me and my husband, he was very kind and personable. I did up having some issues with the veh (again, used car) but everyone I spoke to was super helpful and quick to get it fixed for me. Dennis, Justin, Emily, Lemond- all of them were extremely helpful and friendly. I can’t thank them enough for all their assistance.
I couldn’t be happier with my experience at this dealership. They were very responsive to my needs, and willing to work with me to arrive at a price that enabled me to purchase a car that checked every box and then some. The sales associate, manager, and finance leader worked as a team to ensure the process went very smoothly from start to finish. My last new car purchase was close to 9 years ago, and I was amazed at how streamlined the process had become since then. This is my fourth Subaru. I explored other options, but in the end I remained loyal to the make that has given me the most peace of mind and value for my dollar.
Deandre Seymore was terrific. Once we met with the Finance/Business manager, he was terrific. It took 15 -20 minutes once we met with the Finance/Business manager. However we waited almost 2 hours on Friday and then another hour on Saturday to meet with the Finance/Business manager after being told we were next in line both times. No one should have to wait 3 hours to give someone a check after indicating they want to buy a car.
Alejandro was very efficient and informative. He answered all my questions and kept me updated along the way. I liked the way he wrote down what I should expect to replace on my next service visit. I loved that he washed my car even though I didn’t ask. That was a super nice surprise. I hope I get this same excellent service next time.
The team at this dealership made this the easiest car buying experience I have ever had. Special shout out to Christian Cronin. From minute 1 he made me feel comfortable and answered all questions. Highly recommend this dealership and CHRISTIAN if you are looking to buy a Subaru. Thank you.
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