Vision Hyundai Webster

Everyone I spoke to at vision Hyundai Webster was kind, informative and not overbearing. Mark D. Said I’d be back and 8 years later I have returned with the same level of quiet professionalism that should be the standard for car sales . No Bs, no “let me check with this guy or that one”- positive experience from the minute I opened the door .

NEVER TAKE YOUR CAR TO VISION REPAIR SHOPS! I brought my car in because the A/C compressor wasn’t kicking on. Before bringing it in, the low‑side pressure was checked and it was so high it was in the red. My car is only four years old, bought brand‑new off the truck, and has around 22,000 miles on it. I spoke with Pete the entire time. He must have told me at least twenty times that with my mileage, whatever was wrong would “more than likely” be covered under warranty. He also mentioned a $300 diagnostic fee only if it wasn’t covered, and said the mechanic would call me within the first hour of running diagnostics to tell me what the issue was. I specifically told him to make sure I was contacted before any work was done — which shouldn’t even need to be said, because that’s the law. I dropped my car off on Monday. On Tuesday, Pete called to say he hadn’t checked the Mitsubishi mechanic’s schedule when he made my appointment, and the mechanic was out of town for two days. I told him that was fine. Again, we talked about what could be wrong, and again he said it was most likely covered under warranty. Friday morning he called and said my car was ready. He told me the A/C “just needed to be recharged” and that the cost was $324 — just to recharge the A/C. He also said the caps on my high‑ and low‑pressure ports were missing. I told him they shouldn’t be missing if they come on a brand new car, we even talked about me buying some on Amazon. When I arrived to pick up my car, the price was $336. They had charged me for new caps — caps I never approved and never asked for. On top of that, when I got into my car, the entire driver‑side door had dirt and dust all over the speaker and the lower panel, like someone had been resting their foot there. They didn’t even use paper floor mats like dealerships normally do. My car was cleaner when I dropped it off than when I picked it up. Here are the problems: 1. I was never called with a diagnosis before they did the work. That alone is unacceptable. What if I didn’t want the recharge? 2. I absolutely did not approve the replacement of the caps. 3. Pete repeatedly told me the issue was “more than likely covered under warranty” when he clearly had no idea. 4. My car was returned dirty, with visible dirt and dust on the driver‑side door and speaker — completely unprofessional. 5. They didn’t use protective mats or coverings inside my car. 6. When I got home, my car sat in my driveway until Monday morning — and that’s when I found a screw in my back tire. I find it extremely hard to believe that didn’t come from the shop or their parking lot. And one more major concern: When I questioned how it could “just” need a recharge, Pete told me that if the A/C stops working again in a couple months, they used refrigerant with dye so they can find the leak. Then he quickly added, “but I highly doubt that will happen.” So now I’m left wondering: Did they charge me $336 knowing the recharge won’t last, just so that when the A/C fails again, they can then charge Mitsubishi for a warranty compressor replacement? Because the compressor is under warranty — and that scenario benefits them, not me. This entire experience was dishonest, careless, and frustrating. Auto shops already have a bad reputation, and dealing with people who mislead customers only makes it worse. I will never return to any Vision dealership again. I’m extremely disappointed.

This was by far the best experience we have had purchasing a car. Actually we purchased 2 Mitsubishi eclipse cross from Billy at Vision Mitsubishi in Webster NY Billy, Nick and Munzi were great to work with and worked hard to make it happen and deliver 2 new cars in one afternoon Great people! We are looking forward to working with the great people at Vision Mitsubishi

Second time buyer, at Vision Hyundai. I have to say they knocked it out of the park again. First time was an unfortunate situation (2 years ago). I needed to purchase a vehicle ASAP while on vacation, It was certainly not the ideal situation! This time was just as seamless. When deciding to purchase online from New Hampshire. The whole process start to finish was top notch, streamlined and couldn’t have been easier. Dan in sales was incredible, Russel the finance manager was a pleasure to work with laying out all the payment and extended warranty options that were available to me never pushy. I can’t say enough about Anthony who really finished the deal. What a pleasure it was working with him. If you’re looking for a vehicle go over and see the team at Vision Hyundai. You won’t find a better top-notch dealership, Thank you guys. Chris from New Hampshire!

Recently purchased a new tucson hybrid limited from Anthony G and russ. Anthony was incredible throughout the process. Professional, knowledgeable and genuinely caring. You can tell he truly values his customers and wants to make sure they are getting the best experience possible. By far the best car buying experience I've ever had. Huge thank you again to Anthony and the Hyundai team for making everything smooth and stress free!