Volkswagen Brandon

I had such a great experience working with the team at this dealership. Lenny and Zach were absolutely incredible. Lenny was extremely helpful in answering my questions about the new purchase I made with the Atlas. Zach was incredible in the financing department in helping me navigate the best options and choices for financing. Both were great at communicating throughout the entire process and keeping everything moving forward quickly. I can’t say enough great things About my experience and I would completely recommend this dealership and its team to anyone I meet.

Excellent experience Deja May and Chris the Mechanic went out of their way to assist my Wife and I. We were on the highway (75) coming from Fort Myers on our way to Wesley Chapel and noticed a need for service assistance at noon last Friday. I called in and was very fortunate that Deja one of the service advisors answered my call, after explaining the situation with her on the phone she arranged everything in advance to address our concerns, waited for us to arrive before going to lunch and immediately streamlined the process as soon as we arrived. Deja and Chris worked together as a team took the time to explain the situation with patience and compassion addressing the issue and we were able to get back on the road quickly. This was a great experience from start to finish. Highly recommend Deja and Chris for any service needs you may have. This is our 7th VW - Thank you GT

I am extremely disappointed with the service department at Volkswagen Brandon. My daughter owns a 2022 Volkswagen Tiguan and has brought it to this dealership multiple times for the same issue: the check engine light continues to come on. Each visit has resulted in a different explanation. First, we were told it was a faulty sensor. Then we were told the vehicle was misfiring. Later, we were advised that the technicians could not determine why the check engine light kept returning, but they performed a fuel treatment and instructed her to bring the vehicle back if the issue occurred again. Now that the problem has returned, we are being told the cause is "bad gas" and that the repairs are not covered under warranty. We are being told the vehicle needs new spark plugs, a fuel drain and flush, and additional repairs at our expense. What is most concerning is the lack of consistency in the diagnosis. If bad fuel was the cause, why was that not clearly explained during the prior visits? Why was the vehicle repeatedly returned without a definitive resolution? Instead, each visit has seemed to produce a different explanation while the underlying problem remained unresolved. We are now being charged $317 for a diagnostic evaluation. While I understand that diagnostic fees may apply for non-warranty repairs, it is frustrating to be asked to pay for a diagnosis after multiple visits for the same unresolved concern. As a customer, I expected a clear and accurate determination of the problem long before reaching this point. The issue is not simply the cost, it's the repeated trips to the dealership, the conflicting diagnoses, and the continued lack of confidence that the root cause has actually been identified. I hope Volkswagen Brandon reviews how recurring customer concerns are handled and improves the consistency, transparency, and communication provided throughout the diagnostic process. Based on our experience, I cannot recommend their service department. Update 6/4: I wanted to update my review based on my recent experience. The Service Manager took the time to call me personally and help me better understand the issue with my vehicle, which I greatly appreciated. Daisia, my Service Advisor, was also very helpful, professional, and responsive throughout the process. As a goodwill gesture, the dealership waived the diagnostic fee, which I was grateful for. While the situation was initially frustrating, I appreciate the effort made to address my concerns and provide additional clarification. Thank you to the team for their assistance and customer service.

The best customer service ever!!! Deja is amazing. She's very organized, she made my whole experience easy. I'll definitely recommend to everyone. Once again thank you so much for all of your help Deja.

The salesman AJ, sales manager Aaron, and the finance manager were all a pleasure to work with. Before we made the trip to the dealership, Aaron took the time to put together some preliminary numbers so we knew we weren’t wasting an hour-long drive. Once we arrived, they were able to get us exactly where we needed to be. The entire process was straightforward and stress-free. No one was pushy, communication was transparent, and the negotiations were smooth from start to finish. We truly appreciated the professionalism and customer service we received and will definitely be back when it’s time to purchase another vehicle! ⭐⭐⭐⭐⭐