Volkswagen of Daphne
Daphne, AL
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Google Reviews
The dealership receives overwhelmingly positive feedback for its sales and service teams, with customers praising staff members for their helpfulness, professionalism, and willingness to go above and beyond—such as providing rental vehicles and coordinating with other dealerships. However, one long-time customer reported a significantly negative experience with the service department, citing communication breakdowns, unprofessional behavior from management, and feeling disrespected during a vehicle inquiry.
I made the drive from Louisiana and I got to say it was well worth the experience to see the smile on my wife's face when I got back home. Brandon the salesmen, Denae the manager, and Tracey with Finance are an outstanding team who helped me get my wife the perfect vehicle she wanted.
We had just a great experience at Daphne VW. We had a situation that we weren,'t sure how to handle. The service folks listened, helped to figure out what to do, and successfully completed what needed to be done. Super job!
It was horrible and I’ve always trusted this particular dealership. The service department lied to me. I saw the mechanic in Jubilee square driving my vehicle like he was trying to sling a rod. The intake service guy told me it hadn’t been through diagnostic but the mechanic told me it did and that the computer told him to drive my Tiggy. I was treated terribly for simply inquiring about my vehicle. The service manager Gerard was know better but what can you expect from the employees when they have poor management. He was smug and passive aggressive per the usual. But may they all be blessed ! Having my car moved to VW of Mobile. After a simple conversation the manager suggested I never bring my car there again. That was already the plan dummy… that’s why I had it moved. What GREAT customer service VW of Daphne 🙄Unbelievable guys money wasn’t the issue… it was simply how they treated me as a long time customer. I will never return their… I’ll always Love my Tiggy!
Coming from an out-of-towner, who was vacationing in Gulf Shores. I was panicking about some issues going on with my car, and the dealership was quick to work us in during our stay. Bill was so kind and helpful in getting everything resolved. They also graciously provided us a rental vehicle in a pinch and worked with our hometown dealership to help resolve the issue. Truly a great experience overall that eased the mind of an anxious traveler!
Bailey is simply the best!! She’s pleasant, helpful and thorough! I highly recommend!
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