Volkswagen of Little Rock

My experience with Little Rock Volkswagen was excellent. Brannon Smith with Service was exceptional! I’m not usually the first person to give compliments, but my experience with him has been consistently outstanding. What a great guy to encounter at LR Volkswagen! His professionalism, friendliness, and willingness to help made the entire experience a positive one. I was kept informed throughout the entire process. Highly recommended!

Just bought a Volkswagen Atlas from Abidemi Kareem on Monday. He was amazing! Literally the best experience I’ve ever had at a dealership. Fast and efficient! Didn’t try to add in any extra fees, got a good deal. All around great experience!

I had a great experience at Volkswagen of Little Rock and want to recognize both my sales and service team, Juan, Keeley, and Brannon. When I purchased my vehicle, Juan and Keeley were fantastic to work with. My car didn’t come with a second key, and they followed through on their promise to get me a replacement within the week. When I came back in, they made a point to check on me and ensure everything was going well, which I really appreciated. When I was there getting my second key, I pointed out another issue I had to Brannon. He was incredibly proactive and got me an appointment scheduled to come back in. When I came back in it turned into a situation that could have easily turned into multiple trips and a lot of back-and-forth, but he took the initiative to escalate it and made sure everything was handled the same day. I was in and out without the hassle. Brannon went above and beyond—truly above, above, above—to make sure I was taken care of. From the start, he was incredibly kind, thoughtful, and clearly focused on doing what was best for me as the customer. That level of care is rare and genuinely appreciated. It’s clear this team genuinely cares about their customers even after the sale. I really appreciate the level of service all around and would absolutely recommend them.

Me. Terry Hawkins was wonderful to work with. From the very first phone call until the signing of the paperwork, Me. Hawkins answered all my questions and walked me through every stage of the process. I will definitely be referring him to family and friends. Regina

Long read but it may help someone else. Recently (two days ago) purchased a vehicle here. We realized that the gas tank cover was broken and wouldn’t open. Got the car home, two hours away, and realized the front camera was busted. We called the dealership and spoke to Bennie (manager?). He said they would fix the gas cover because we discovered it there but it was basically our word against theirs on the camera. They are saying the camera wasn’t broken when they got the car and it wasn’t broken when they sold it to us. We presented them with proof that the camera was broken. I reached out to the previous owner and had screenshot proof where they said it was shattered when they traded and the dealership was very aware of that. That didn’t change their minds so now we are responsible for paying for and fixing the camera. When we told our salesman Josh that this was the worst customer service we have ever dealt with, his response was “I’ve dealt with worse”. We aren’t one to make waves or complain, but this isn’t right at all. We have taken a loss on this one and we will not be back. Maybe if you spend your big bucks and buy a Range Rover, the customer service is better for you.