Volkswagen of Olympia

first time financing a car for me and my wife and everyone there that helped us did an amazing job! seen this car that we really loved and knew it was gonna be a safe and reliable car for my wife and kiddo, we started looking at prices and started to see how much everything was gonna be and i about walked out because the numbers were pretty high until casey came over and we started looking at what we don’t need. way better outcome than i would have ever imagined and casey did an absolute amazing job. he didn’t try to push us or screw us over. he actually worked with us and made it all work out. his leadership and personality and the respect he has for customers is amazing. if any of you new first time buyers are looking for a car, THIS is the place to go and ask for casey. if he isn’t there well come back the next day and ask for him again because he is THE man to talk to when it comes to buying cars. appreciate everything you did for us!!!

Casey made this my third vehicle purchase with the dealership, and the experience was just as great as the first two. They gave me a very fair value for my trade-in and worked with me to get my payment exactly where I wanted it. I also requested an extra key, detail, and tint, and they coordinated everything seamlessly. When the process took a little longer than expected, they even delivered the truck to me. The service and communication were excellent from start to finish. I couldn’t be happier and would absolutely recommend Casey and the dealership to anyone looking for their next vehicle.

My interaction with this dealership started after another VW dealer gave me information that simply wasn’t factual. When I called Olympia VW, I spoke with Casey, and what he explained about the Golf R not being a car you can just order actually made sense — especially after being ghosted by another dealer. I had also spoken with a dealer in Oregon that had a Graphite Grey Golf R inbound, but they wanted to run my credit for no reason and demanded a non-refundable deposit. So I called Casey back and told him I’d rather wait for him to either get me one or locate one. A little later, I happened to stop by the dealership to say hi, and Casey told me the exact car I wanted — Graphite Grey with my preferred options — was inbound. I immediately pulled out my credit card and told him to hold it for me. Their system supposedly wouldn’t take the payment. I even offered to go get cash for a deposit, but Casey told me it wasn’t necessary. His exact words were that his sales manager asked, “Did you see what he pulled up in?” I guess if you drive certain cars, they assume you’re good for it. I laughed it off and kept moving. Casey told me the car would arrive around mid-to-late May, which was perfect timing. Fast forward to a week ago: I called to let him know I was contacting my bank so financing would be ready. Suddenly the conversation changed. He says, “My boss said $2,500 over MSRP, right?” No. Your boss originally said $7,500 over MSRP, and I made it crystal clear a month ago that I was NOT paying over MSRP. The agreement was MSRP — period. Two weeks before the car is supposed to arrive, they completely switch up. Casey kept telling me he’s the number one salesperson there and he’d “get it done,” but the trust was already gone. I’m not going to sit around begging someone to take my money. So I found the exact same car at Bud Brown Volkswagen in Kansas. MSRP deal, lifetime warranty included, and they shipped it directly to my door for $1,300. Now I’m happily enjoying my 2026 Volkswagen Golf R in Graphite Grey. If you’re in the market for a Golf R and don’t want to deal with games, wasted time, or ridiculous markups, call Bud Brown instead.

We had such a great experience! Ask for Casey! He was not pushy at all, answered our million questions with patience, and made the whole process feel comfortable and low-pressure. We never felt rushed at all, which we really appreciated. He was knowledgeable, honest, and easy to talk to. Highly recommend working with him if you want a stress-free car buying experience.

I purchased a 2023 toyota tundra from Volkswagen of Olympia. I worked Casey getting the deal finalized. He was Awesome! If you go there ask for him! He will help you get what you want! He would get 5 stars but the dealership gets a lower one unfortunately. My truck has 2 safety recalls on it which i should have caught on the car fax report but I missed it. I just feel if the vehicle has a known safety recall the dealer should have fixed it before selling it. Now I'm taking time off to get it corrected. Not a huge deal but it's kind of irritating.