Volvo Cars Of Austin - Service Department
Austin, TX
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# Summary The dealership's sales team receives consistent praise for their knowledgeable, patient, and pressure-free approach to helping customers find the right vehicle, with multiple reviewers highlighting positive experiences with specific sales associates. However, the service department has faced criticism for extended wait times on routine maintenance, with one customer reporting over three hours for a single tire change and noting a lack of offered accommodations during the wait.
We had a great experience leasing our new 2026 Volvo EX40 from Volvo of Austin. Our sales associate, Andrew Holzgrove, was incredibly helpful and took the time to find the information we needed to feel comfortable with our lease. This was actually his first official lease at Volvo, which made the experience even more meaningful. The sales manager also came by to thank us personally, which we really appreciated. Overall, we felt well taken care of and had a positive, easy experience at the dealership.
I recently purchased a Volvo XC60 from Volvo Austin and had an outstanding experience thanks to Thayne D. From the moment I walked in, Thayne made the process easy and stress-free. There were no pushy sales tactics or pressure to upsell — just genuine effort to understand what I needed and help me find the right car. Thayne took the time to listen to my preferences and budget, asked thoughtful questions, and guided me toward the XC60, which truly fits my lifestyle. Throughout the entire process, he was incredibly communicative and responsive — I never had to wonder where things stood or chase down answers. I also never felt rushed or pressured into a decision, which made all the difference. If you're looking for a no-nonsense, honest car-buying experience at Volvo Austin, I highly recommend working with Thayne Dettmann. He made what can often be a stressful process feel simple and enjoyable. Five stars! I wouldn't hesitate to send friends and family his way.
Huge thanks to Andrew H. at Austin Volvo - he made our XC60 lease experience outstanding. He listened carefully to our needs, showed us multiple options and helped us confidently choose the right one. Andrew was thorough, patient with all our questions about features, and extremely flexible during negotiations. Most importantly, he found us a car that we loved and fit our financial criteria. He went above and beyond and made the entire process smooth and enjoyable. We’ll absolutely return here for our next vehicle. Thanks Andrew + Emmett!!
Over 3 hours for a single tire change... One tire... not Four.. One. Be prepared to wait. Bring Popcorn and a long movie before you arrive. No offer of ride share or loaner car despite being asked. Talked to 3 people regarding whether they had my tire in stock, and two people said no. Thankfully the second person I spoke with confirmed by putting his hand on the 7 they had in stock. If you don't have to come here because of warranty, I would most definitely go elsewhere that values your time more. Nice staff but... yeah. Lastly, I was told they would get me from the waiting area only to find out they didn't. No compensation for time. Total Wait Time: 3 hours 15 minutes
Buying a Car from Andrew at Volvo car of Austin was great. The show showroom and the facility is very clean and well, they laid out. Their inventory on both new and preowned certified vehicles was exceptional. Go see Andrew at Volvo Cars of Austin. You will not regret the wonderful service you'll will receive.
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