Volvo Cars of Bethesda

I drove from Ohio to Bethesda Maryland to purchase a 2024 XC90 (2025’s were rolling onto the lots). This car presented a great deal and money off. It had 100 miles on it and appeared to be on the lot for a very long time based on its build date. I explained to my car salesman how much of a car person I was and I essentially was hoping for it in perfect condition. He said it was. When I arrived, the car had microscratches and deeper scratches in the body (most likely due to being wiped continuously in the lobby perhaps at one time or their car wash system) along with a dent on the right side of the back car door panel. The chrome grill was stained from some sort of water residue that had not been cleaned off. Obviously disappointed because when you are buying a new Volvo, you expect one. They took the car in the back to have some of the major scratches buffed out which helped. They took off some more money for the defects (good). When it came to purchase, they would not let me use my PNC check ready to purchase the car even though my sales person told me repeatedly over the phone it was possible. The finance team told me, “well, my sales person was not the finance team”. I believe this was just a tactic for me to use their financing institutions. Disappointing and I would have preferred them be honest from the get go. They did match my rate however (good). They also would not take their GPS dealer added option off the car. This is quite literally a money grab as Volvo offers this service in their Volvo App built in. Why would we have 2 GPS systems for a car? A couple hundred dollars I wouldn’t mind (everyone has to make money) but the money they are charging for a duplicate feature that “can’t be taken off” is absolutely insane. I believe it was $800+. So be advised they will not take this off the car. I had the dent taken out at home and many of the scratches out by a trusted detail shop. I am very happy with the car but ultimately wish the buying experience was better. Especially with such a premium brand. Hoping some of this feedback can lead to better experiences for others.

I had an easy, smooth, and trouble-free experience working with Volvo Bethesda. I called to inquire about an EX90 and I was put in touch with James Bennis. We arranged for a test drive on a Monday morning and he did a great job of making sure I experienced the vehicle on all manners of road conditions. It’s also nice to know he’s a car guy! After we got back to the office, we briefly finalized the lease structure. This dealership is no nonsense and know how to satisfy lifelong Volvo clients. I mentioned I needed to ground my existing lease and we arranged to pick up my wife’s new EX90 a few days later. I really appreciate James for facilitating the process because everything was done via text before we arrived. A short while later with Latoya (finance director) and we were on our way home with our new EX90. If you value your time and want a stellar experience with your next Volvo, I highly recommend Volvo Bethesda. Thank you James and all of the wonderful people I met at the dealership. Wife is very happy with her new EX90 and the pleasant experience in getting it (and for the price we paid!). Did I mention how easy it is to communicate with James? All car buying experiences should be like this.

Absolutely recommend this location and dealership! The reception from entry across the threshold was non pressured, assuring, assisting in what I was looking for and insightful about features, specs, pros and cons. I worked with Ariel on my sale and Alex/Latoya with my financial portion. The all went above and beyond to assist me and my wife with our need and checked literally every block we needed to stay within our budget. Literally love my new Volvo more than my (previous) Audi. This thing is too smooth!

I had a wonderful experience at this dealership yesterday when I purchased my first Volvo! Guillermo had the car that I planned to test drive waiting for me on my arrival. He was kind, thoughtful and not pushy whatsoever. Furthermore, he truly advocated for me with the finance team, procuring a deal that exactly matched my target. Lara was down to earth as well, making the monotony of document signing very enjoyable. I highly recommend working with this team! They made car shopping a very pleasant experience!

I traveled from Richmond to buy a Volvo XC40 here, and I’m blown away by how they treated me. Jairo (Jay) was fantastic on the sales side, knowledgeable and zero pressure. Alex in finance was transparent and got me a great rate that beat USAA. But Brian, the Sales Manager, is the reason I’m writing this. We found a tire defect last minute, and Brian immediately had both front tires replaced to ensure I was safe driving home. Because that took some time, I decided to skip the final detailing to hit the road. Brian actually took $60 out of his own wallet to cover the cleaning I skipped. Who does that?!? They prioritized my safety and my time over everything else. If you want a dealership that actually cares, go see Jay, Brian, and Alex. 10/10.