Volvo Cars Saskatoon
Saskatoon, SK
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# Summary The dealership excels in sales and customer service, with staff members consistently praised for their professionalism, product knowledge, and attentive approach to the purchase experience. However, service department responsiveness to urgent safety concerns has been a significant issue, with at least one customer experiencing unacceptable delays in addressing critical vehicle faults.
Engine fault light ON: Unacceptable Service Delay – XC90 T8 Recharge I am writing to formally express my deep disappointment and frustration with the level of service I have received from your team regarding my recent service request for my 2021 Volvo XC90 T8 Recharge. I wish to make it absolutely clear that this is not a minor inconvenience — this is a serious safety concern. I explicitly explained to your service representative that my vehicle is displaying an engine fault, the hybrid system glitches, the constant all wheel drive mode isn’t available and that I regularly drive with my 8-month-old child on board. A fault of this nature is not something that can wait three weeks just to diagnose, let alone waiting for weeks for parts to turn up and another week for a service slot. It is a safety hazard, and I expected it to be treated as one. Despite my clear explanation, the representative showed complete indifference and offered no solution other than to direct me to their manager, Mahesh. However, I was told that Mahesh was unavailable, apparently occupied in meetings for the entire day, with no indication of when I could expect a callback or resolution. This level of disregard for a customer’s safety — particularly when a young child is involved — is deeply troubling and entirely unacceptable. My vehicle is covered under an active extended warranty, and I expect Volvo to honour its commitment to prompt and responsible service. This is not how Volvo used to be with safety and reliability. I am looking to escalate this case with Volvo as high up as possible.
We recently made the exciting transition from our beloved 2005 Volvo XC90, which faithfully carried us for 396,000 kilometers, to a sleek new 2025 Volvo XC60—and the experience at Volvo Cars Saskatoon was nothing short of outstanding! From the moment we walked through the doors, Yusuf and Alexander, worked seamlessly to make the purchase process effortless and enjoyable. Yusuf went above and beyond—not just handing over the keys but taking the time to walk us through every aspect of the purchase. His attention to detail was remarkable, as he even noticed a small watermark on one of the windows and made a point of clearing it before giving us a comprehensive rundown of our new XC60's features. Alexander's expertise ensured the financial process was smooth and straightforward, allowing us to focus on the excitement of upgrading our vehicle. Their dedication to customer satisfaction was evident every step of the way, right down to getting new plates on our XC60 with ease. We couldn't be more thrilled with our new car and the incredible team at Volvo Cars Saskatoon. If you're considering a Volvo, we wholeheartedly recommend them—you'll be treated like family! Thank you, Yusuf and Alexander, for making this experience truly memorable. Terra & Travis
XC90 Hybrid that we bought from this Volvo is treating us well so far, both for our corporate business travel needs and personal pleasure. It’s worth making a note of Mr. Abdul who has raised the bar by facilitating a test drive for us on a Sunday even with such a short notice from us. He was very patient and professional in answering all our questions. He also got me in touch with Mahesh and Evan who has helped me understanding the reliability and worthiness of Volvo cars. I am a unique person who always thrive and expects for a premium quality service. And the Wyant group has met my expectations by providing the same. We live in Regina and never felt like we are buying a car from a dealer who’s not in our city. Looking forward for a long term relationship with this dealership! Thank you.
Was considering a Volvo for my next vehicle and started chatting with Skidmore from the sales team and he was fantastic to work with. He gave me time to decide on the vehicle I wanted and I worked with Abdul to find the terms that made the most sense for me. There was no pressure at all. From start to finish the team at Volvo Saskatoon made sure the purchase of my XC60 was a memorable one.
Abdul, Yusuf, and the team at Volvo Saskatoon were exceptional to deal with and went the extra mile helping Mom find her "forever car". Yusuf's knowledge of the product and non-pushy sales techniques were appreciated, and Abdul has bolstered our confidence with the support through the sale process and after. I would recommend them again. Thank you.
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