Volvo of Midlothian

I purchased a used car here from out of state and they made the process so easy for me. They FaceTimed me to show the interior/exterior, answered all my questions, and made the financing process quick and easy. 10/10 highly recommend and I love my new car!

I’m writing this review to warn other Volvo owners about the shady, completely non-transparent pricing I just dealt with at this service department. I brought my 2022 Volvo XC90 in for a tire rotation and balance that I requested, along with a routine milestone service. When my service advisor, Desiree Bersano, handed me the repair estimate (which I've attached), the total was a ridiculous $1,818.66. When you actually look at the itemized list, it’s a total joke. There is a line item listed as "40K Service" for $922.00. When I asked what that massive charge actually covered, she was incredibly vague and couldn't give me a straight answer. It’s basically a ghost service. What makes it even worse is that right below that $922 fee, they itemized and charged me completely separately for the actual 40k maintenance work—like the engine air filter for $99.95, the cabin air filter for $149.95, and a brake fluid exchange for $199.95. Common sense says that if you’re charging a customer nearly a thousand dollars for a "40K package," the 40k milestone parts and labor should be included in that price. Instead, they try to charge me a massive mystery fee and then double-charge me for the individual services on top of it to inflate the bill to $1,800. This is predatory and dishonest. I won’t be bringing my vehicle back here, and I highly recommend checking your paperwork line-by-line if you take your car to this dealership.

Camille was extremely helpful and helped us get into a great vehicle. She answered any questions/ concerns that I had. I loved how honest and genuine that her and the assistant manager were. Highly recommended.

This place used to be decent but in recent years it has become garbage. They called ME asking if I wanted to set up an appointment and I said yes I do need a state inspection and I asked them if the inspections were still free. The person on the phone said "yes, the inspections are still complimentary". I showed up for my appointment and the lady then said they would be charging a $20 fee. I politely reminded her that they told me over the phone that the inspection was free. She said "it's free if you get your service here". She then pulled up the computer records which clearly showed I have been a customer there and getting service there (spending soooooo much money) for over a decade now. Yet she still insisted on charging that bogus fee. There was a new employee there (in training, a man) who was actually nice and I appreciate him, but he was the only decent aspect of the experience. The woman's attitude and the bait-and-switch tactic was not acceptable. Additionally, there were TWO signs in the waiting room that said "free lifetime state inspections" so I feel that this is dishonest and false advertising. I have attached a photo of the sign. I texted their manager Dustin while I was there but he did not respond. Please do not have anything to do with this dealership- they are dishonest money-grubbing jerks. *Just to be clear* the issue is that I was lied to and they pulled a bait-and-switch. If she had told me upfront (on the phone) about the fee, I would not have been mad.

Our lease was about to end on our Volvo XC60 and we decided to purchase the car. Mena Estefanous was wonderful to work with, made the process easy, was very cordial, and went over and above to see that our questions were answered. He, AB, and Bryce all took care of everything for us. There’s a reason this is the 4th Volvo we’ve purchased from them.